Feb. 12, 2007


Comments

 
 
 
  • Isn't this true for more than retail branches? Members' expectations of service are rising and more than our look needs to be like Starbucks, so does our service...
    Anonymous
     
     
     
  • Many of the banks in our trade area have pulled out of retail locations like Walmart and Grocery stores. I can't stand it when someone tries to sell me a credit card or checking account when all I wanted to do was get bread and milk. Is that the type of brand statement we want credit unions to be associated with...?
    Anonymous
     
     
     
  • Sometimes it is hard to evaluate employees against a new set of criteria that are markedly different than our traditional ones (eg. what a "teller" needs to be good at vs. an in-store client rep). Thanks for the reminder to think differently when trying new business models.
    Anonymous