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This sponsored content article is provided to the credit union community for shared insights and knowledge from a recognized solutions provider in the industry. Please note that the views and opinions offered here do not reflect those of Callahan & Associates, and Callahan does not endorse vendors or the solutions they offer.

If you are interested in contributing an article on CreditUnions.com, please contact our Callahan Media team at ads@creditunions.com or 1-800-446-7453.

March 8, 2004


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Anonymous

7/26/2012 04:14 PM

Great example.

Anonymous

7/26/2012 04:14 PM

This is similar to what management has learned in Coaching Training. A great reminder!

Anonymous

7/26/2012 04:14 PM

Excellent, I agree with everything that was stated. There are too many "departments" and too little time asking open ended questions to arrive at an educated solution. Turnover issues cause the most suffering to the member that would like to build confidence. Confidence does not get established overnight with a 'new face'.

Anonymous

7/26/2012 04:14 PM

Am a consumer looking for a CU to join..Am not a corporate person...Have not received the information I was looking for...

Anonymous

7/26/2012 04:14 PM

This article lets you as the employee see through the eyes of the member.

Anonymous

7/26/2012 04:14 PM

Are there other alternatives to Experion? Experion is a wonderful system but it is very expensive. Is there a stepping stone for smaller CU's?

Anonymous

7/26/2012 04:14 PM

It's totally advertising disguised as "advice", which doesn't sound like Customer Advocacy to me. While I like the Experion product, this is not an unbiased review of the product, it's an ad.

Anonymous

7/26/2012 04:14 PM

This is eveything we are trying to get our staff to acknowledge...service is more than being friendly, its finding ways to serve the members.

Anonymous

7/26/2012 04:14 PM

Great article! Credit unions only need to learn how to hire the people who can do this. Customer Service testing is really effective.

Anonymous

7/26/2012 04:14 PM

This is eveything we are trying to get our staff to acknowledge...service is more than being friendly, its finding ways to serve the members.

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