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This sponsored content article is provided to the credit union community for shared insights and knowledge from a recognized solutions provider in the industry. Please note that the views and opinions offered here do not reflect those of Callahan & Associates, and Callahan does not endorse vendors or the solutions they offer.

If you are interested in contributing an article on CreditUnions.com, please contact our Callahan Media team at ads@creditunions.com or 1-800-446-7453.

May 7, 2012


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Colin Taylor

7/26/2012 04:04 PM

The article raises some good points and highlights some of the challenges CU can face in the their call center. Completing an audit or assessment using an experienced consultant should result in meaningful and tangible improvements in Customer satisfactio (CSAT), NPS, employee engagment while increasing productivity and reducing costs.

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