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June 9, 2008


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Anonymous

7/26/2012 03:58 PM

one of the primary prerequisites for a win/win/win outcome is missing and substituted for in this article! just because a member does not have a product or service does NOT mean they should be encouraged to buy. rather, the need and ability to buy should first be established. if these steps are not followed, one sells and loses the benefit of the relationship. asking questions to firmly establish NEED must be focused upon so that the call is PERCEIVED as a call by a valued relationship designed to assist the member!

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