Aug. 4, 2003


Comments

 
 
 
  • Didn't feel you explained DSC well. Still not sure what it is? Just a WEB site? Sounded like it was a WEB site plus.
    Anonymous
     
     
     
  • Lots of great information provided to mull over! I agree that we credit unions need to refocus our Web channel on what has always differentiated us: Great member service and support!
    Anonymous
     
     
     
  • Thanks for the question! In a nutshell, a Digital Support Channel (DSC) is used to describe a suite of features that enables your Web channel (external Web site and Intranet) to provide your end-users (members, staff and partners) with a viable support and communications alternative to your in-person and phone support. A DSC also brings together interactions from all channels to provide a unified view of end-user interactions. Please refer to the “digital support channel” link included in the article’s first paragraph for more information about a DSC: http://www.fuzeqna.com/fuzeds/consumer/kbdetail.asp?kbid=200& Chuck Van Court
    Anonymous