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5 Tips To Survive Multiple Mergers
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An Education In Online Banking Conversion
ACH Data Means More Lending For A NY Credi...
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2017 Callahan Credit Union Directory
Which asset based peer group offered bill pay to 100% of their members?
What percentage of credit unions identifies themselves as “innovators”?
What credit union leads in online banking adoption?
What is the most common new technological device credit unions plan to add?
How much are credit unions spending on IT in 2013?
Don't Just Onboard, E-Board
Win The War Of The Inbox. Here’s How.
Keeping Up With The Mobile Revolution
5 EMV Decisions Every Credit Union Must Make
Fraudsters Find The Phishing's Still Fine
9 Steps to a Successful Host System Conversion
Data Processing Conversions: Increasing or Decreasing
Jan. 19, 2004
Your article left the impression that Host Processors are vital to IT and ultimately Member Service strategies. Everything you say is correct, especially the part that we are all small and therefore must or should buy our solutions from the market. However, your article perpetuates the myth that the right IT solution is the solution. This is an unfortunate illusion that is at least a quarter century old.
For example, why do CIO's have a high failure rate? Its not because they bought SAP, Peoplesoft, BAAN, Fisserv, OSI etc...Its because IT leadership thinks their strategic gig is technical competence. The actual key to success, regardless of what software you buy, is for IT leadership to have a passionate understanding of all the "moments of truth" in all the CU's channels, to understand the Member Experience in all the channels, and then to deploy technology to help create WOW experiences.
When CU leadership is on this WOW focus, you see different software decisions being made, and you see less focus on picking the right software and more focus on organizational implementation to the benefit of the Member.
Which asset based peer group offered bil...
Don't Just Onboard, E-Board
9 Steps to a Successful Host System Conv...
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