November 30, 2015


  • The 7 steps listed are great tips, not just for credit unions, but for any business following a public breakdown. I have much more respect for businesses which quickly (and in a detailed manner) disclose the issues faced, even if they were to blame. Raise the bar even more when they then update me as details emerge, and a "how we will prevent it from occurring again" plan is released. How you handle the "crisis" publicly is far more important than if it was "your fault". We all make mistakes; it's the learning afterwards that matters.
    Joe Winn
  • Good point, Joe, about taking responsibility. I should have included that in the piece. Thanks for your commentary.
    Marc Rapport