Jan. 17, 2005


Comments

 
 
 
  • In response to the question about, How do small CU less than 20m offer these services. The answer to that is that a company by the name of uMonitor, who came out with the Callahan piece on "Switch Kits" caters to Cu's from the billion dollar mark down below the 20 million mark. They provide the same service and flexible pricing no matter what size the CU. I speeak from experience when I say, uMonitor cares about customer service first, customizing their solution to fit the mold of any CU. Size is not a factor!
    Anonymous
     
     
     
  • How can smaller credit unions...less than $20M offer these services?
    Anonymous
     
     
     
  • The most overlooked touchpoint is online banking. Gone is the day of segment marketing and arrived is the day of communicating with members one at a time, indluding targeted offers.
    Anonymous
     
     
     
  • Thanks for the tip on the "Increasing Expectations for Fully Automated Loan Applications" piece and LoansPQ... VERY HELPFUL!!!
    Anonymous
     
     
     
  • I wholeheartedly agree with the content of this article. We've just launched the fourth iteration of our website and have gotten mostly great reviews. Online access is paramount to our credit union and adding new features like Turbo Tax downloads, New account opening funding, A2A and aggregation are but a few of the latest offerings. And, we already have penetration rates in online banking at the 75% level! If we don't keep adding new features, members and prospective members will go elsewhere. Michael Luckin SVP Technology Credit Union
    Anonymous
     
     
     
  • We are currently redisgining our website. One of the things we will be adding is pictures and listings of our repos for sale. The need to reach the hispanic market is great in our area and we are exploring ideas for also posting information in spanish. Is anyone utlizing a second language option that could share their experiences?
    Anonymous
     
     
     
  • Online privacy and security are common concerns from credit union members. I'd like to hear more information about what other credit unions are doing to combat online identity theft.
    Anonymous