ROM [Return Of The Member]

The goals of credit unions are different from those of for-profit financial institutions; as such, they need a different measurement for success.

Callahan & Associates

By Callahan & Associates

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Instead of solely examining financial data, credit unions must also quantify the value they provide to members to accurately understand their performance. Callahan’s Return Of The Member [ROM] score is built for just that. This collection examines how small institutions, those in the $20-$50M peer group, are succeeding at providing exceptional member value.

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