Nov. 27, 2006


  • When we are outperforming the market on these kinds of measures, then why is our growth not in line with that? Are we not communicating our performance enough? Is our focus on current members preventing us from attracting new members? I'm a little disturbed by any interpretation that the industry is "struggling" . . . especially when we've got some real sucesses on our hands. Instead of acknowledging any struggle, we should be focused like a laser on what we're doing right.
  • Let's face it - As an industry, we have learned (and continue to learn) through the school of hard knocks on minimizing risks. Management is not rewarded for taking on higher risk credit. Are we willing to reach out - NO. The regulators talk a good game on this but when they see the results, they are more than happy to come in and give you lots of "help."