February 18, 2008


Comments

 
 
 
  • Tracking referrals is a must to increase wallet share. Equally important is the coaching of staff in what to say in order to get the referral. Tracking and incentives without coaching = pressure. Want help in coaching your people in the art of getting referral?
    Kevin Neufeld
     
     
     
  • Thank you for the comment. $41,000 was the average ticket size for a new referred client, resulting in a GDC of just under $2100. The article text has been updated to reflect that.
    Lydia Cole
     
     
     
  • Patelco ... Do you mean $41K in GDC or $41K was the average ticket size ... with GDC a fraction of that?
    Anonymous
     
     
     
 
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