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This sponsored content article is provided to the credit union community for shared insights and knowledge from a recognized solutions provider in the industry. Please note that the views and opinions offered here do not reflect those of Callahan & Associates, and Callahan does not endorse vendors or the solutions they offer.

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September 24, 2012

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J Brown

10/24/2012 07:53 AM

I have heard for years that no matter what new delivery channel we put in place, we will never replace people (tellers), we will just have an additional new delivery channel. The role/title of the teller may change but there will always be the human interaction if that is what the member wants.

Kevin Finneran

10/24/2012 07:44 AM

I really enjoyed your article about the importance of tellers. I found it to be point on with respect on how they are used. We have been stressing the transformation of their role in the credit union with the staff, members and Board of Directors. They are in many instances the face of the credit union and still play a vital role in building a trusting relationship with our members.

Lisa Evans

10/19/2012 04:08 PM

I feel that our members want/need that personal relationship with their financial institution. It makes them feel secure that their money is safe in hands of people they trust and not a machine.


10/18/2012 02:47 PM

A very nice article in support of the human touch. Some of our members still prefer that personal interaction


10/4/2012 01:02 PM


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