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This sponsored content article is provided to the credit union community for shared insights and knowledge from a recognized solutions provider in the industry. Please note that the views and opinions offered here do not reflect those of Callahan & Associates, and Callahan does not endorse vendors or the solutions they offer.

If you are interested in contributing an article on, please contact our Callahan Media team at or 1-800-446-7453.

August 5, 2013

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Sherry Judd

8/8/2013 10:43 AM

I really enjoyed this article and found it to be clear, insightful and extremely actionable. Frank Kovach identifies the challenges that today's agents face in doing their jobs and lays out a simple game plan to help them do it better.

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