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Support EXP

Support EXP

830 E. Franklin St. | Centerville, OH 45459

Lew Thomson
Client Solutions Leader

Phone: 800-444-5465 | Fax: 937-434-5743

Service Areas: Mystery Shopping, Market Research, Membership Surveys

Support EXP is the leader in innovative solutions for profoundly measuring and effectively managing the member experience for increased loyalty and revenue growth. Since 1997, we have partnered with member-focused credit unions to identify and eliminate friction from all touchpoints along the member journey by improving employee service skills at the behavioral level. Our advanced actionable analytics track leading indicators of member loyalty to help you draw your members closer to you with powerful insight into their thoughts, feelings, and behaviors. Support EXP is your go-to source for winning a greater share of your market and delivering a seamless member experience across all channels – every member, every experience, every time!

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