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Cooperative Strategy

Visit Cooperative Strategy for the industry’s best practices for working with boards and volunteers, regulators, and CUSOs live. Plus, find advice for strategic planning, how to increase member value, and more.

By CU Student Choice | Nov. 13, 2017

What are the key factors that credit unions must consider when implementing a private student lending program or managing an existing one?

Learn more about two channels of non-member deposits.

By Liz Furman | Nov. 13, 2017

Secondary market sales of burgeoning credit union mortgage share remains dominant, but credit unions are selling more loans to each other, too.

By Chip Filson | Oct. 26, 2017

Are you willing to get involved in saving the NCUA from itself and the credit union movement for future generations?

By Chip Filson | Oct. 26, 2017

Keeping credit unions’ money for itself in the corporate bailout fund merger is the last straw — NCUA’s self-interest trumped its cooperative responsibility.

By Rebecca Wessler | Oct. 16, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Kaufman & Canoles | Oct. 16, 2017

The concept is simple, but here are some items a credit union should check when presented with a power of attorney.

By Marc Rapport | Oct. 16, 2017

The government relations and engagement chief at Visions FCU shares how the New York-Pennsylvania-New Jersey credit union makes lobbying a team effort.

By Marc Rapport | Oct. 16, 2017

The industry is increasingly looking to operatives to advance its agenda at state houses and on Capitol Hill.

By Sharon Simpson | Oct. 16, 2017

Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.

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By Jon Jeffreys | Oct. 6, 2017

Reflections on what credit unions can do to build community and commitment — and re-create themselves along the way.

By Erik Payne | Sept. 28, 2017

Politics, advocacy, and impact rule the day at the Opportunity Finance Network’s 2017 conference.

By Chip Filson | Sept. 22, 2017

The NCUA does not need to keep credit union corporate bailout money, if the past is still prologue.

By Liz Furman | Sept. 22, 2017

The much-publicized Google memo got me thinking. Finance is a traditionally male-dominated field. In credit union land, 51.4% of CEOs are female yet collectively manage only 18.5% of the industry’s assets.

By Chip Filson | Sept. 19, 2017

Free from congressional oversight, how will the still-independent NCUA answer calls for its own financial answerability?

By Rebecca Wessler | Sept. 18, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Leo P. Vaulin | Sept. 11, 2017

A CEO explains why his CUSO postponed its annual conference — aiding in hurricane recovery efforts and living cooperative ideals is just the beginning.

Five ways to join in with the advances industry and government stakeholders are putting in place.

By Chris Howard | Sept. 5, 2017

Each credit union needs to develop its own best practices for board governance, but there are some critical common themes.

By Chris Howard | Sept. 5, 2017

Each credit union needs to develop its own best practices for board governance, but there are some critical common themes.

By Rebecca Wessler | Sept. 5, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Jon Jeffreys | Sept. 4, 2017

Small can be mighty when it comes to stealing market share and serving it better than the banks.

By Sharon Simpson | Sept. 1, 2017

The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.

By Jay Johnson | Sept. 1, 2017

Eliminating barriers and connecting with members distinguishes credit unions from other financial institutions and makes the movement stronger than it’s ever been.

By Alix Patterson | Sept. 1, 2017

It's no longer IF, but WHEN. Autonomous cars are coming. Are credit unions ready to respond?

By Jay Johnson | Aug. 31, 2017

In episode No. 799, Mike Lawson brings on Callahan partner Jay Johnson to talk credit union financial performance in the second quarter.

By Callahan & Associates | Aug. 30, 2017

The case for merging the TCCUSF & NCUSIF and how credit unions can comment on the proposal.

By Chip Filson | Aug. 30, 2017

The regulator is offering a rare opportunity for input on how it handles billions in credit unions’ money, but the movement better move fast.

By Callahan & Associates | Aug. 28, 2017

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Chip Filson | Aug. 25, 2017

Merging the TCCUSF and NCUSIF is a good idea. But don’t let NCUA fool you into keeping $1 billion of your members’ money.

By Rebecca Wessler | Aug. 25, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Chip Filson | Aug. 24, 2017

Here’s how and why to learn more and then speak out about the NCUA’s proposed merger of the corporate credit union and share insurance funds. Plus, attend our webinar.

By CU Student Choice | Aug. 21, 2017

In 2008, credit unions began dipping their toes into what many considered to be the treacherous waters of private student lending. More than nine years later, credit unions are charting a positive course.

By Jon Jeffreys | Aug. 9, 2017

An analysis of home values by ZIP code could topple the assumption that owning a home remains the best of investments.

By Marc Rapport | Aug. 7, 2017

Pen Air’s marketing dashboard serves as a communication tool for upper management and offers speaking points on reasons to join the credit union.

By Sharon Simpson | Aug. 7, 2017

A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.

By Chip Filson | Aug. 2, 2017

Payouts to senior managers after the PenFed takeover of Belvoir FCU also show need for transparency.

By Sam Taft | July 31, 2017

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Rebecca Wessler | July 31, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | July 24, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Liz Furman | July 24, 2017

Deciding whether, and with whom, to merge can be tricky. Use this list to spark conversations that will lead to a deeper understanding of the benefits, drawbacks, and other implications.

By Marc Rapport | July 17, 2017

The Twin Cities financial cooperative used social media to entice members to call out good causes and made a lot of positive impressions in the process.

By Erik Payne | July 17, 2017

Capital adequacy, asset quality, earnings, ALM, productivity, and growth underline quarterly financial performance for credit unions.

By Jim Blaine | July 11, 2017

Jim Blaine remembers the man who made a major mark in his St. Louis community and well beyond.

By | July 11, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Jon Jeffreys | July 3, 2017

While the NCUA and the industry examines the merger process, maybe it’s time to consider providing a way for credit unions considering going away to save their value and re-deploy it for the common good.

By Chip Filson | July 3, 2017

A Keystone State credit union vanishes to merger but not without a fight.

By Sharon Simpson | July 3, 2017

Jeanne D'Arc Credit Union regularly hits pause on the daily grind to talk big-picture strategy. Learn how those efforts are paying off.

By Jay Johnson | July 3, 2017

The success of both the credit union and the member should increase as their relationship deepens over time.

By Greg Gonsalves | July 1, 2017

CUSOs help credit unions provide key services to members.

By Chris Howard | July 1, 2017

Ongoing planning beats static plans every time. Now’s the time to learn the practice of real strategic thinking.

By Chip Filson | June 30, 2017

A look at one recent merger shows how information shared and withheld can influence the outcome: the disappearance of yet another credit union with a proud, long history.

By Jamie Maurer | June 29, 2017

Answering that question and focusing on jobs to be done can create a more fruitful credit union-member relationship.

By Marc Rapport | June 27, 2017

On display at ACUC: Resilience in the credit union movement, among members, and at the institutions themselves.

By Marc Rapport | June 26, 2017

CUNA's CEO issues a call for relevance while marketing guru Guy Kawasaki extols the “Art of Enchantment.”

By Chip Filson | June 26, 2017

The proposed NCUA rule would require payoffs to take place in the open, exposing merger deals to transparency before members give away millions in equity and member value.

By Marc Rapport | June 25, 2017

Financial cooperatives share diverse ways to work together as CUNA’s annual summer conference begins with the Small Credit Union Roundtable.

By Jon Jeffreys | June 21, 2017

Innovating to provide specific answers to questions like, “How have your members’ lives changed for the better since they signed up with you?”

By Marc Rapport | June 19, 2017

Richmond-based VACU stresses “data, process, and innovation” as specialty hires highlight hiring surge.

By Jon Jeffreys | June 15, 2017

Professional sports team offer insight into how to support this critical element of success.

By Rebecca Wessler | June 12, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Meghan Sink | June 8, 2017

An NCUA webinar series relays tools and tips from which all credit unions can benefit.

By Erik Payne | May 31, 2017

One report believes automated cars will be road ready by 2021. From then, the world will change fast.

By Erik Payne | May 29, 2017

Dupaco Community’s new branch concept combines interactive tellers, meaningful conversation, and fluid design to boost member satisfaction.

By Callahan & Associates | May 25, 2017

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Marc Rapport | May 24, 2017

This look at the daily financial lives of everyday Americans could spark strategic thinking for credit unions serving the growing gig economy.

By Alix Patterson | May 22, 2017

Summer is the perfect time to think strategically about how the credit union will tackle strategic planning in the fall.

By Randy Karnes | May 17, 2017

Winning and collaborating are not mutually exclusive.

By Callahan & Associates | May 15, 2017

How Abbey Credit Union wowed a fellow local financial cooperative with forward-looking performance analysis.

By Erik Payne | May 15, 2017

The impending retirement of Truity Credit Union’s CEO prompted the cooperative to prepare for other C-suite departures.

By Sharon Simpson | May 8, 2017

The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.

By Jon Jeffreys | May 8, 2017

Callahan managing partner Jon Jeffreys talks with CUbroadcast's Mike Lawson about member service, disruption, and team-based learning.

By Marc Rapport | May 2, 2017

The international threat intelligence sharing and analysis organization has added its first credit union-focused staffer.

By Marc Rapport | April 28, 2017

Trade lobbies and compliance consultants say it isn’t just regulations that seem frozen, and what follows the thaw?

By Chris Howard | April 25, 2017

As credit unions face new marketplace disruptions, it’s time to take a closer look at some traditional responses to these challenges.

By Rebecca Wessler | April 24, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | April 24, 2017

Gas & Electric Credit Union in Rock Island, IL, has set the standard for transparent transactions that ensure any movement on a merger is for the members’ sake.

By Sharon Simpson | April 24, 2017

The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.

By Rebecca Wessler | April 19, 2017

Credit Union Strategy & Performance gets a facelift for 2017 and pushes a model for sharing credit union best practices to the next level.

By Rebecca Wessler | April 17, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Rebecca Wessler | April 17, 2017

Disruption avoidance, the state of mergers, and what’s on the agenda for 2017. All this and more in this year’s report.

By Sharon Simpson | April 17, 2017

Thinking of buying a bank? Check out these best practices and insights from credit unions in the know.

By Marc Rapport | April 10, 2017

How financial services cooperatives are leveraging CDFI, NCUA, and NCUF grants to underwrite their expanding reach and impact.

By Erik Payne | April 10, 2017

How a loan consortium in La Crosse, WI, aims to rebuild downtown and keep college students in state.

By PSCU | April 3, 2017

Adopting risk strategies to the changing threats now includes facing down card reward fraud and more.

By Liz Furman | April 1, 2017

Mergers are on the rise, but smaller credit union still continue to play an important role in the industry.

By Jay Johnson | March 31, 2017

When employees prioritize what is best for the member, they demonstrate the cooperative difference.

By Sharon Simpson | March 29, 2017

When Sharonview FCU sets its annual goals, it includes a member benefit component.

By Callahan & Associates, Inc. | March 23, 2017

Callahan & Associates and Jim Minge discuss how Texas Trust determined its goals, laid out its plan, and worked its 5-year strategy.

By Jon Jeffreys | March 22, 2017

The debate over credit union mergers should be about engaging member-owners as much as throwing shade at sales jobs by self-serving insiders.

By Randy Karnes | March 22, 2017

Why the merger system is too rigged for “insider gains.”

By Rebecca Wessler | March 20, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Sharon Simpson | March 20, 2017

When Keys FCU put itself into voluntary conservatorship in 2009, its leaders and staff knew rebuilding together was the only way to save the credit union.

By Sharon Simpson | March 20, 2017

When it comes to providing for members, Boston Firefighters Credit Union looks beyond the traditional safety and soundness issues covered by CAMEL scores and regulator examinations.

By Marc Rapport | March 20, 2017

The California credit union offers $5,000 to $50,000 of immediate cash availability based on the depth of member engagement with their credit union.

By Marc Rapport | March 16, 2017

An Urban Institute presentation offers plenty for credit unions to move on.

By Jon Jeffreys | March 14, 2017

A focus on aspirations and results trumps obsessing about weaknesses and threats.

By Rebecca Wessler | March 13, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Ian Melhorn | March 13, 2017

Low-income credit unions from 41 states, the District of Columbia, Puerto Rico, and the Virgin Islands received grant awards last year. How much did they receive? And where did the money go?

By Erik Payne | March 11, 2017

Redefining value and the future of fintech at SXSW.

By Marc Rapport | March 9, 2017

Industry attorneys add that banker lawsuit is not a reason to avoid applying under the new NCUA rule, especially as application demand ticks up.

By Chip Filson | March 8, 2017

Some mergers now appear to be little more than bank-like takeovers, without the transparency.

By Jon Jeffreys | March 6, 2017

The NCUA board chair's GAC speech may pave the way for a once-in-a-generation opportunity for the credit union movement to leverage the loosened shackles of regulatory reform. Are we up to it?

By Elan Financial Services | March 6, 2017

While the new administration and Congress could change the CFPB, the bureau’s rules remain in effect and should be the subject of careful compliance.

By Jay Johnson | March 2, 2017

Talk about action on technology, analytics, touchpoints, and the personal touch highlight the credit union industry’s largest gathering.

By Jon Jeffreys | March 2, 2017

This is not an indictment of large credit unions. Instead, I hope it’s a reminder to all of us of why we're here.

By Marc Rapport | Feb. 28, 2017

The NCUA’s board chair says his top priority in 2017 is returning to credit unions the several billion dollars they’re owed from the regulator’s bailout of corporate credit unions in the Great Recession.

By Marc Rapport | Feb. 27, 2017

CDFI Roundtable at GAC focuses on performance, grant opportunities, and meeting the credit union mission.

By Erik Payne | Feb. 27, 2017

Because the credit union story won’t tell itself.

By Marc Rapport | Feb. 27, 2017

Small Credit Union Roundtable kicks off GAC with diverse success stories, NCUA pitch for leveraging grant opportunities.

By Callahan & Associates, Inc. | Feb. 24, 2017

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Liz Furman | Feb. 23, 2017

Washington, DC, is home to more than 2,000 restaurants. Which ones are worth a visit while attending the 2017 Governmental Affairs Conference?

By Greg Gonsalves | Feb. 21, 2017

Lending, savings, community support, and more. Credit unions had a busy year.

By Marc Rapport | Feb. 21, 2017

The Juntos Avanzamos certification program assures Latinos that a credit union speaks their language.

By Chip Filson | Feb. 21, 2017

Merging the corporate credit union fund with the share insurance fund is an idea worth considering.

By Marc Rapport | Feb. 20, 2017

Joining the Juntos Avanzamos program, recruiting a bilingual market manager and electing a Latina board member are all ways to better connect with a budding potential membership.

By Erik Payne | Feb. 20, 2017

How Texas Trust’s approach to lending, technology, and convenience paved the path to asset growth.

By Chip Filson | Feb. 14, 2017

When member-owned financial cooperatives are sold in a merger that is really a fire sale, the benefit goes to the buyers, the selling board, and senior managers at the members’ expense.

By Chip Filson | Feb. 14, 2017

There is an alternative approach to self-dealing credit union mergers that corrupt the ideals of member-owned financial cooperatives.

By Erik Payne | Feb. 13, 2017

Coastal FCU cut 20 fees worth $600,000 in annual income. Here’s how the credit union will make it all back — and then some.

By Mark Manicone | Feb. 13, 2017

We aren’t known for our tight relationships with financial services providers, but credit unions can set their business apart from the competition.

By Jon Jeffreys | Feb. 13, 2017

For many, thinking about the credit union as a whole is a brand-new experience.

By Marc Rapport | Feb. 6, 2017

NCUA leader says expansion of acceptable bonds and other criteria for new membership markets is regulatory relief that doesn’t run counter to the Drumpf administration’s ban on new rules. Bankers have sued.

By Jon Jeffreys | Feb. 6, 2017

Credit unions seem to be dividing between mission-based and bank lite. What do you see?

By Randy Karnes | Feb. 3, 2017

Headlines seldom make a business plan or tell you what to do next.

By Mark Manicone | Feb. 2, 2017

The fluctuating economy has had a large effect on the millennial mindset. Here are some of the overarching problems that permeate the generation.

By Mark Manicone | Feb. 1, 2017

Credit unions can benefit greatly from knowing the perspective of the millennial generation. Here's a guided tour into their mindset.

By Chris Howard | Jan. 30, 2017

Critical steps to look at disruption through a new lens.

By Marc Rapport | Jan. 30, 2017

Amid planning for compliance and interchange hits, credit unions can count on a little help from their friends.

By Erik Payne | Jan. 23, 2017

What’s in for 2017? What will they leave behind in 2016?

By Rebecca Wessler | Jan. 23, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Alix Patterson | Jan. 23, 2017

Too many credit unions support worthwhile causes that have nothing to do with their core mission.

By Scott Patterson | Jan. 23, 2017

How automated automobiles threaten to disrupt American society and the credit union business.

By Jon Jeffreys | Jan. 23, 2017

A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.

By Chris Howard | Jan. 23, 2017

Only in a culture that celebrates process and smart risk-taking does true innovation take root.

By Jay Johnson | Jan. 23, 2017

The need for credit unions has perhaps never been greater for the average American household.

By Michelle Parker | Jan. 19, 2017

To better serve our fellow Americans, we must look closely at the “unbanking” phenomenon that is gripping our new middle class.

By Rebecca Wessler | Jan. 17, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By Erik Payne | Jan. 16, 2017

Public Service Credit Union shares lesson gleaned from completing two mergers and one assumption in four months.

By Erik Payne | Jan. 16, 2017

All hands on deck for phone duty is just one way Educators Credit Union ensured smooth sailing during a conversion.

Partner Perspective
It's Not Just A DC Road Race

By Credit Union Miracle Day | Jan. 9, 2017

The spotlight is on credit unions from coast to coast during the Credit Union Cherry Blossom Ten Mile Run in Washington, DC.

By Erik Payne | Jan. 4, 2017

Results from a recent TimeTrade survey shed light on the member experience.

By Sharon Simpson | Jan. 2, 2017

Five lessons in setting short- and long-term goals.

By Rebecca Wessler | Jan. 2, 2017

Four can't-miss data points featured this week on CreditUnions.com.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Alexandra Gekas | Dec. 14, 2016

Callahan spotlights credit unions of all sizes that return the most value to members.

By Jon Jeffreys | Dec. 6, 2016

This financial cooperative decided to stake its future on hiring a new leader based on mission, credit union experience or not.

By Marc Rapport | Dec. 5, 2016

A California credit union finds focusing on mission helps culture follow technology.

By Marc Rapport | Dec. 5, 2016

Cloud processing converts say the benefits of the cloud include cost savings and increased operational efficiencies.

By Callahan & Associates | Dec. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Chip Filson | Dec. 1, 2016

More than $8 billion of credit union money is tied up in and around the regulator’s bailout of the corporates, but little else is really known.

By Marc Rapport | Dec. 1, 2016

Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.

By E.C. Harrison | Dec. 1, 2016

What do boards want from CEOs? Ask Ida Bowen, who served on the board of Deepwater Industries Federal Credit Union before becoming its CEO.

By Jay Johnson | Dec. 1, 2016

With a more favorable environment, credit unions are poised to make an even greater impact in the coming year.

By Callahan & Associates, Inc. | Nov. 18, 2016

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

By Erik Payne | Nov. 14, 2016

Freedom First’s microloan program helps low-income members build credit and a nest egg.

Partner Perspective
Ask The Experts: Disparate Impact

By CRIF Lending Solutions | Nov. 14, 2016

CRIF Achieve helps credit unions comply with fair lending regulations.

By Jim Blaine | Nov. 9, 2016

Something doesn't add up with the NCUA internal watchdog's report.

By Rebecca Wessler | Nov. 7, 2016

Four can't-miss data points featured this week on CreditUnions.com.

By CUSO Financial Services, L.P. | Nov. 7, 2016

New DOL Fiduciary Rule is an opportunity to assess credit unions’ long-term goals for their investment advisors.

By PSCU | Nov. 7, 2016

Credit unions can invest in the startups and serve the end users.

By Randy Karnes | Nov. 1, 2016

When the agency sets no measurable goals, it's hard for credit unions to hold it accountable.

By Chip Filson | Oct. 31, 2016

The agency’s board ducks responsibility and shrouds in secrecy what’s happening with $3 billion in recoveries from the sellers of dubious private mortgage securities.

By Erik Payne | Oct. 28, 2016

How the Wyoming institution takes in stride the booms and busts of a mineral-based economy.

By Marc Rapport | Oct. 27, 2016

Financial tech trade show had big focus on increasing access to credit, both in rating risk and making lending fast and convenient.

By Marc Rapport | Oct. 24, 2016

The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.

By Marc Rapport | Oct. 23, 2016

CFPB Director Richard Cordray tells Money 20/20 audience about his agency’s programs to encourage product innovation, within limits.

By Callahan & Associates, Inc. | Oct. 21, 2016

Callahan & Associates and Carol Cross discuss Eastman's approach to performance management, the ins and outs of continuous performance management, and best practices to research and plan a program for any credit union.

By Liz Furman | Oct. 19, 2016

In honor of International Credit Union Day, Callahan spotlights credit unions of all sizes that return the most value to members.

By E.C. Harrison | Oct. 18, 2016

The CEO of Community Credit Union offers her view on adaptability, tough conversations, and industry needs.

Partner Perspective
The Importance Of FCRA Compliance

By Kaufman & Canoles | Oct. 17, 2016

Stiff potential penalties underline the need to maintain and adhere to up-to-date compliance programs.

By Ted Goldwyn | Oct. 17, 2016

Wright-Patt Credit Union relies on two fully trained teams of full- and part-time employees to step in and fill out staffing shortages.

By Liz Furman | Oct. 17, 2016

How credit unions, assets, and member relationships have evolved the past decade and a half.

By Rebecca Wessler | Oct. 17, 2016

Five can't-miss data points featured this week on CreditUnions.com.

By Callahan & Associates, Inc. | Oct. 14, 2016

Callahan & Associates and Dave Mooney, CEO of Alliant Credit Union, discuss the value of non-interest income, the top and emerging sources, and ways to boost this type of income at your credit union.

By Chris Howard | Oct. 11, 2016

Blockchain technology has the promise to introduce unprecedented control and security in the payments world, but do credit unions care, and should they?

By Chris Howard | Oct. 7, 2016

Credit unions can’t match resources with their big bank competitors, but they can still be outstanding in their field.

By Chip Filson | Sept. 29, 2016

The NCUA could accomplish so much more by being open about how it plans to manage and distribute billions of dollars from the corporate credit union collapse and bailout.

By E.C. Harrison | Sept. 26, 2016

The marketing director of Affinity Plus FCU talks about micromanaging, leadership vulnerability, and onboarding new members after the Ditch Your Bank campaign.

By Erik Payne | Sept. 26, 2016

A checking account with risk-mitigating features keeps Langley FCU’s losses at just 7% of its income.

By CU Student Choice | Sept. 26, 2016

A college loan can be, and often is, the foundation of a long-lasting relationship between a member and a credit union.

By Sharon Simpson | Sept. 26, 2016

Ardent Credit Union looks to a nearby university to offer advanced education to motivated employees.

By Chris Howard | Sept. 22, 2016

Three ways credit union understandings and practices have changed.

By Chris Howard | Sept. 21, 2016

Why participants of the program say Callahan's Leadership Team Development is boosting their performance and success rate.

By Michelle Parker | Sept. 21, 2016

In episode No. 635, Callahan senior industry analyst Michelle Parker shares how credit unions in Iowa, Arkansas, Ohio, and Mississippi lead the nation in mortgage lending growth.

By Kaufman & Canoles | Sept. 19, 2016

Legal fine points for credit unions interested in creating a charitable foundation.

By Callahan & Associates, Inc. | Sept. 19, 2016

The California credit union gained the framework for team collaboration on innovation through the Callahan Leadership Team Development program.

By E.C. Harrison | Sept. 19, 2016

The chief financial officer of First Community in Texas talks about questioning authority, the regulatory environment, and the future of credit unions.

By Card Services for Credit Unions | Sept. 12, 2016

A new multi-channel alert system provides immediate paybacks for CSCU credit card clients.

By PSCU | Sept. 12, 2016

A mobile strategy should not be based solely on the specific products offered. Instead, applications should fit into the consumer experience right now.

By Rebecca Wessler | Sept. 6, 2016

Five data points from this week on CreditUnions.com.

By Sharon Simpson | Sept. 4, 2016

How an Iowa credit union took employee appreciation to the next level.

By Marc Rapport | Sept. 4, 2016

Simplot Employees Credit Union uses new tools to stay old school with a single branch and sponsor.

By Chip Filson | Sept. 1, 2016

The latest news should be good for credit unions invested in the failed corporates, but lack of regulator clarity makes it hard to know what's really going on.

By Callahan & Associates | Aug. 29, 2016

See how the credit union uses CUSOs to diversify its sources of non-interest income.

By E.C. Harrison | Aug. 29, 2016

The vice president of human resources at SECU of Maryland shares insights on managing HR through organizational change, branch modernization, and shifts in brand and culture.

By Marc Rapport | Aug. 29, 2016

The New Mexico credit union puts community capital and cooperative principles to work.

By Erik Payne | Aug. 29, 2016

Seven core cultural beliefs at Vantage West Credit Union shapes a future of "deliberate success."

By Rebecca Wessler | Aug. 29, 2016

This week, CreditUnions.com profiles a new culture in Arizona, small dollar loans in New Mexico, and data insights nationwide.

By Callahan & Associates, Inc. | Aug. 25, 2016

This must-attend quarterly event for credit union leaders covers performance trends, industry success stories, and areas of opportunity.

Blog
Yellen Eve

By Dwight Johnston | Aug. 25, 2016

The world is nervously awaiting Janet Yellen’s speech tomorrow, but the over-hyped event will not live up to expectations.

By Chris Howard | Aug. 25, 2016

In episode No. 625, Callahan vice president Chris Howard and Mike Lawson discuss what credit unions can gain from a team-focused approach to development.

By Marc Rapport | Aug. 22, 2016

Redstone Federal Credit Union combines risk and reward in its counseling-lending program and casts a wary eye at proposed CFPB changes in short-term loan regs.

By Callahan & Associates | Aug. 19, 2016

In July 2016, Callahan & Associates surveyed 170 credit union executives from 40 states to gain insight into their current and emerging sources of non-interest income.

By Callahan & Associates | Aug. 19, 2016

In July 2016, Callahan & Associates surveyed 170 credit union executives from 40 states to gain insight into their current and emerging sources of non-interest income.

By Callahan & Associates, Inc. | Aug. 17, 2016

Chris Howard, senior vice president at Callahan & Associates, discusses why perspective and alignment matters. Key learnings will include what thinking like a strategist means and what strategists need to know to be effective within any organization.

By Marc Rapport | Aug. 15, 2016

Patriot Federal Credit Union has replaced annual reviews with quarterly coaching sessions that focus on value and values.

By Sharon Simpson | Aug. 15, 2016

Eastman Credit Union's focus on continuous coaching and development allows employees to take charge of their own career.

By Erik Payne | Aug. 15, 2016

Listerhill Credit Union relies on regular conversation instead of yearly check-ins.

By Liz Furman | Aug. 15, 2016

As strategic planning season rolls in, consider what metrics will showcase the credit union to members, the board, and the community.

By Rebecca Wessler | Aug. 15, 2016

This week, CreditUnions.com shows how some credit unions conduct annual reviews — and one credit union that doesn't.

By Marc Rapport | Aug. 11, 2016

Reactions vary as the credit union industry prepares for its primary regulator to add ‘S’ to CAMEL.

By Marc Rapport | Aug. 8, 2016

The Los Angeles-based credit union sees a bright future for its “non-punitive” insurance option.

By Marc Rapport | Aug. 4, 2016

The regulator’s move may be first step of more relief to come.

By Erik Payne | Aug. 1, 2016

Arizona FCU puts a financial twist on “The Biggest Loser” with its “My Comeback” web series.

By Callahan & Associates | Aug. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Chip Filson | July 27, 2016

Federal regulator grows its own budget instead of using credit union’s cooperative insurance fund as a collective resource to rehabilitate or resolve credit unions in difficulty.

By Callahan & Associates, Inc. | July 22, 2016

This webinar shares insights gained while facilitating Callahan’s Leadership Team Development course, Disruptive Strategy With Clayton Christensen, offered in collaboration with HBX, Harvard Business School’s innovative online learning initiative.

By Chris Howard | July 19, 2016

A common language, framework can help turn operational survival into strategic thriving. But getting there takes team development.

By Alix Patterson | July 19, 2016

PSCU Member Forum speakers offer lessons on listening to the front line and why to lead the process, not the content.

By Marc Rapport | July 18, 2016

In May 2016, industry maverick Jim Blaine announced his retirement from State Employees’ Credit Union. His successor, longtime SECU executive Mike Lord, was named soon after. In this ongoing series, CreditUnions.com details Blaine’s history with the credit union and the movement, how SECU arrived at a successor, and what’s next under Lord for the $30 billion institution.

By CUSO Financial Services, L.P. | July 18, 2016

Establishing relationships across generations helps ensure future success for heirs and business for advisors.

By Callahan & Associates, Inc. | July 18, 2016

Callahan's LTD program combines Harvard Business School learning with collaborative, hands-on problem solving.

By Chip Filson | July 7, 2016

The need for monitoring grows as does the bank account as another $161 million is added ahead of the fund’s 2021 shutdown date.

By Erik Payne | July 7, 2016

The Arizona-based institution set up a hashtag to drive awareness and donations to the cause.

By Rebecca Wessler | July 5, 2016

This week, CreditUnions.com takes a look at the role CUSOs play in compliance. Plus, enjoy our Graphic Of The Week on the competitive advantage technology offers credit unions.

By Sam Taft | July 4, 2016

Credit unions with strong technology offerings outperform their peers in growth, penetration, and average relationships.

By Marc Rapport | June 30, 2016

Future shock, building a credit union blockchain, and a sustainable initiative to create credit union awareness were all topics at America’s Credit Union Conference.

By Marc Rapport | June 27, 2016

Day two at ACUC sees focus on polling, projects, the regulatory burden, and how to compete.

By Marc Rapport | June 27, 2016

Small credit union roundtable kicks off ACUC with discussion on business and thought collaboration, and on the loss of intellectual capital.

By Marc Rapport | June 27, 2016

Chicago-area KCT Credit Union deepens relationships and cross-sells member-friendly products and services via regular debt checkups.

By Marc Rapport | June 23, 2016

New regs would provide a safe harbor under NCUA rule, but some say the effects could re-define small-dollar lending and sharply reduce availability.

By Rebecca Wessler | June 20, 2016

Analyzing various data sets can unlock valuable insights to the wants, needs, and expectations of an institution's membership. But who owns business analytics at credit unions across the nation?

By Charlotte Taft | June 20, 2016

Credit unions are embracing business intelligence, but their approaches to data and analytics vary as they leverage technology to deliver increased member value.

By Marc Rapport | June 17, 2016

NAFCU conference attendees hear of hope for change in Washington, how size and gender matters in executive pay, and that risk management includes reputations.

By Marc Rapport | June 15, 2016

Credit unions correlate giving back and growing loans, while accounting standards and succession planning spur table talk.

By Rebecca Wessler | June 13, 2016

This week, CreditUnions.com focuses on the different metrics credit unions can use to measure and benchmark performance, whether looking to manage risk or guide loan growth.

By Stephanie Clark | June 13, 2016

The number of institutions has decreased even as the industry's total assets have grown. But what else has happened in the past 60 months?

By Marc Rapport | June 6, 2016

Credit union ledgers show no froth amid larger financial industry reports about a growing subprime auto loan bubble.

By Randy Karnes | June 2, 2016

It's time for a few more credit unions to inspire the same revolution for evolution.

By Callahan & Associates | May 25, 2016

Callahan & Associates and Todd Lane discuss how California Coast Credit Union calculated its area's living wage and what that means for its employment strategy moving forward.

By Callahan & Associates | May 24, 2016

Learn how credit unions performed in first quarter 2016 and find new opportunities in today's economic environment.

By Marc Rapport | May 23, 2016

Why a Chicago-area credit union ditches digital channels for much of its onboarding and a larger neighbor relies on remote channels to serve far-flung SEG sites.

By Marc Rapport | May 23, 2016

BCU uses spreadsheet ciphering to identify potential new employee group partners while KCT relies on shoe leather.

By Marc Rapport | May 23, 2016

This Minnesota credit union mixes marketing and message to revive relationships.

By Chip Filson | May 19, 2016

While credit unions await payback, a look at the agency’s audit numbers for the past six years show its secretive rescue plan might have cost more than it saved.

By Marc Rapport | May 19, 2016

Examiners expected to follow new mobile rules from joint regulator council.

By Michelle Parker | May 18, 2016

Amid an industry trend of strong share growth, one credit union’s community partnership helps it stand out.

By Chip Filson | May 17, 2016

Three critical questions about the corporate resolution plan to be addressed at this Thursday's board meeting.

By Rebecca Wessler | May 16, 2016

This week, CreditUnions.com spotlights industry efforts to support innovation in the form of incubators, startups, CUSOs, and more.

By Susan Levi Wallach | May 16, 2016

Lessons from a Massachusetts credit union that started a service organization dedicated to programming, training, and application development for financial institutions.

By Ted Goldwyn | May 16, 2016

How a New York credit union partners with startups to meet members’ growing demand for the latest technological developments.

By Erik Payne | May 16, 2016

ANECA’s $500,000 investment in a local startup competition encourages entrepreneurialism and drives money back into the Shreveport economy.

By Erik Payne | May 16, 2016

A partnership with a business incubator puts the North Carolina credit union in touch with 220 companies and 900 employees.

By Callahan & Associates | May 3, 2016

In February 2016, Callahan & Associates surveyed and collected open-ended feedback from 203 credit union executives from 46 states regarding their preparation, implementation, and post-TRID experiences.

By E.C. Harrison | May 3, 2016

Eric Givens, senior director of digital banking at Arizona Federal Credit Union, talks technology and understanding what makes millennials tick.

By Callahan & Associates | May 3, 2016

In February 2016, Callahan & Associates surveyed and collected open-ended feedback from 203 credit union executives from 46 states regarding their preparation, implementation, and post-TRID experiences.

By Marc Rapport | May 2, 2016

Improving processes and building relationships with regulators are two ways credit unions can ease compliance pain.

By Sharon Simpson | May 2, 2016

There is no one-size-fits-all approach when it comes to ensuring the safety of a credit union. That’s why leaders must understand the ins and outs of different strategies before selecting the best fit.

By Marc Rapport | May 2, 2016

The growing role of credit union service organizations in providing scale and expertise has caused increased scrutiny from the industry regulator.

By Chris Howard | May 2, 2016

A new study shows how little personal responsibility executives feel toward cybersecurity. Here’s why that’s wrong.

By Stephanie Clark | May 2, 2016

Since the beginning of 2015, the NCUA placed a final ruling on 14 regulations. What are these regulations and how will they impact credit unions?

By Callahan & Associates | May 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | April 30, 2016

Which credit unions topped the charts in returning value to members?

By Callahan & Associates | April 30, 2016

Which credit unions are investing dollars in and loaning money to credit union service organizations?

By Callahan & Associates | April 28, 2016

Industry co-workers and friends remember the legacy of Mr. O’Rourke.

By Chip Filson | April 26, 2016

A review of NCUSIF audits show a rebuff of reality that marks seven years of building budgets while thwarting the fund’s intent to sustain and nurture.

By PSCU | April 25, 2016

Empowering employees to provide top-shelf member service requires careful selection, training, follow up and attention to their wellness.

By Marc Rapport | April 25, 2016

Leading contact center providers offer a few ins and outs of the most popular metrics financial institutions use to measure performance.

By Sam Taft | April 19, 2016

Credit unions must continue to build diversified income streams that strike a balance between profit and purpose.

By Chris Howard | April 19, 2016

The collaborative model is the best — and perhaps only — way credit unions can compete in the critical realm of business intelligence and the Big Data it requires.

By Alix Patterson | April 18, 2016

The best of the best? What’s that mean? Serving everyone is the ultimate sustainable model for capitalism and for credit unions, the original crowdfunders.

By Liz Furman | April 18, 2016

Here’s how CUSOs and sales to secondary markets affect non-interest income.

By Chip Filson | April 15, 2016

NCUA chair Debbie Matz leaves the board as the movement prepares to live with burdensome new capitalization standards that data show nearly no credit unions currently run afoul of.

By Michelle Parker | April 14, 2016

The new accounting standard from FASB presents challenges and opportunities to credit unions and CUSOs.

By Jay Johnson | April 13, 2016

NACUSO conference points up innovative opportunities, regulatory challenges for collaborative entrepreneurship in the credit union model.

By Chip Filson | April 13, 2016

The regulator's drastic move is a troubling illustration of how the agency created to foster the movement’s safety and soundness is becoming a threat to its future.

By Marc Rapport | April 11, 2016

Two credit unions in Arizona and Iowa pare down redundancies and add efficiencies by taking a hard look at their documents.

By Marc Rapport | April 4, 2016

The experience of two credit unions shows prepping early for the TILA-RESPA Integrated Disclosure form changes paid off.

By Michelle Parker | April 4, 2016

Callahan & Associates surveyed more than 200 credit union executives regarding their preparation, implementation, and post-TRID experiences.

By Michelle Parker | April 4, 2016

Has TRID caused delays in credit union mortgage closings? If so, why? Find out what more than 200 credit union leaders report.

By Sam Taft | April 1, 2016

At year-end 2015, see which credit unions lead the way in six key cooperative metrics.

By Marc Rapport | March 30, 2016

Cooperatives across the land are continuing the tradition of offering tax preparation services for free this year, and if a member gets a little financial wellness help along the way as April 15 nears, all the better.

By Sharon Simpson | March 28, 2016

In the increasingly competitive world of consumer experience, delivering a good member experience isn’t good enough. At Orange County's Credit Union, the entire organization aligns to ease pain points.

By Erik Payne | March 28, 2016

For a credit union with nearly $14 billion in assets, BECU receives few complaints. Here are three of the institution’s best practices in resolving and managing complaints.

By Rebecca Wessler | March 28, 2016

This week, CreditUnions.com features success stories from credit unions across the industry. Whether by resolving complaints, or onboarding new members here's how credit unions are improving the member experience.

Safe, liquid investments drive year-end "window dressing" as Feds act on long-awaited rate increase.

By Jim Blaine | March 17, 2016

With Ed, there was only one direct path to the goal. That path was either with you, around you, over you, under you, or through you. You could step aside or get on board.

By Erik Payne | March 14, 2016

Deb Vollmer, vice president of branch services at Langley FCU, discusses the credit union’s new leadership structure, building a sales culture, and hiring best practices.

By Erik Payne | March 8, 2016

What credit union vendors should know about the industry as 2016 kicks into full swing.

By Ted Goldwyn | March 7, 2016

The focus of Massachusetts-based DCU is squarely on streamlining the loan application process. Here are a few ways the credit union is leading the way in mortgage and consumer lending.

By Dahna Chandler | March 7, 2016

By turning a longstanding credit model on its head, BECU repriced $100 million in loans in 2015.

By Sam Taft | March 4, 2016

In episode No. 544, Callahan director of industry analysis Sam Taft talks with Mike Lawson about the increase in member business lending activity at credit unions.

By Callahan & Associates | March 3, 2016

In this webinar, Callahan chairman Chip Filson hosts a panel discussion featuring credit union leaders who know about creative organizational design to help credit unions tap into the power of the cooperative system while remaining as independent as possible.

By Marc Rapport | March 2, 2016

Fed’s Faster Payments Task Force reports include credit union participation and spark anticipation for changes to come.

By Michelle Parker | March 1, 2016

A GAC roundtable informs credit unions of one strategy to better serve low-income members.

By Marc Rapport | Feb. 29, 2016

How the San Diego credit union is implementing a new compensation system and considering the living wage measure.

By Marc Rapport | Feb. 25, 2016

Bipartisan support erases party lines for credit union advocates for regulatory relief.

By Callahan & Associates | Feb. 24, 2016

Callahan & Associates analyzes membership, loans, shares, and other growing metrics as a part of Trendwatch 4Q 2015.

By Marc Rapport | Feb. 23, 2016

This week’s Governmental Affairs Conference once again demonstrated the movement's ability to mix purpose with innovation, the old and the new.

By Chip Filson | Feb. 22, 2016

Credit unions need to value service as much as profitability and be able to show it.

By Marc Rapport | Feb. 22, 2016

Agency rule seen as especially favorable for real estate lending as regulatory relief languishes on Capitol Hill.

By Erik Payne | Feb. 22, 2016

In today’s world of same-day service and immediate gratification, these credit unions are using new delivery channels and transaction capabilities to exceed member expectations.

By Marc Rapport | Feb. 22, 2016

Mountain America Credit Union is a veteran user of cash management analytics, but it’s still learning how to optimize its understanding of and confidence in the system.

By Callahan & Associates | Feb. 19, 2016

Learn how credit unions performed in fourth quarter 2015 and find new opportunities in today's economic environment.

By Stephanie Clark | Feb. 18, 2016

Year-end data shows credit unions lent $1.1 billion per day on average in 2015. But, there's more.

By Sam Taft | Feb. 18, 2016

The nation’s credit unions made strides in fourth quarter 2015, setting records in originations and market share.

By Erik Payne | Feb. 17, 2016

Fourth quarter performance data showcases a milestone year, with growing momentum for credit unions and unprecedented value being generated among their membership.

By Marc Rapport | Feb. 15, 2016

The North Carolina credit union maintains a strong focus, broad reach, and internal control on social responsibility efforts.

By Erik Payne | Feb. 15, 2016

How a Massachusetts credit union urges its community to get out the vote to shed light on local nonprofits.

By Marc Rapport | Feb. 15, 2016

Redwood Credit Union arms its staff and volunteers with cold, hard cash and challenges them to spread warmth and kindness.

By Marc Rapport | Feb. 15, 2016

How Redwood Credit Union helped raise more than $2 million and gained the respect and friendship of the communities it serves.

By Gabriel Meyr | Feb. 15, 2016

Credit unions with closed charters, community charters, or a little of both have fundamentally different DNA. These three articles illustrate how they succeed in different ways.

By Sam Taft | Feb. 15, 2016

Credit unions distributed more than $5 billion in member dividends in 2015. Which cooperatives lead the industry?

By Marc Rapport | Feb. 11, 2016

Juntos Avanzamos program grows from its Texas roots as a way to light the path to safe banking for Hispanic consumers.

By Jon Jeffreys | Feb. 10, 2016

Traditional retailers and credit unions are not necessarily on the same side of the digital divide when it comes to moving the model online.

By Jon Jeffreys | Feb. 9, 2016

In episode No. 534, Callahan managing partner Jon Jeffreys talks with Mike Lawson about ways in which credit unions can leverage the 6 Big Ideas the company rolled out in early 2016.

By Stephanie Clark | Feb. 8, 2016

Credit union lending accelerates to an all-time high in the fourth quarter of 2015.

By Erik Payne | Feb. 8, 2016

Harvest FCU adds members through a family-focused referral program.

By Stephanie Clark | Feb. 3, 2016

2015 was a record breaking year across many metrics for credit unions. Auto lending was no exception, with auto loan balances projected to have reached an all-time high of $264.7 billion in December 2015.

By Sam Taft | Feb. 2, 2016

Despite a red-hot lending market, credit union share balances increase through the end of the year.

By Marc Rapport | Feb. 2, 2016

Compliance dance card overflows in 2015 while credit union legal beagles see TRID and true changes in 2016.

By Victoria Taylor | Feb. 2, 2016

With more than 85% of the industry reporting in Callahan & Associates’ FirstLook Program, early data trends suggest another quarter of double-digit loan growth.

Loan growth drives down balances while industry assets overall remain steady.

By Marc Rapport | Jan. 25, 2016

First Source Federal Credit Union scores rapid loan growth by considering a borrower’s personal background as well as their financial history.

By Erik Payne | Jan. 21, 2016

Why the Oscar-nominated Great Recession-era flick strikes a chord, especially for those in financial services.

By E.C. Harrison | Jan. 20, 2016

Wendy Bryant-Beswick, chief marketing officer at Generations Federal Credit Union, talks about digital transitions, max-value mediums, and why marketers deserve a dedicated seat at the strategy table.

By Erik Payne | Jan. 20, 2016

Taking inspiration from popular culture and performance excellence training, this Alabama credit union has put together a living strategic plan for the next decade.

By Leigh Anne Terry | Jan. 20, 2016

Actions in and out of the office now spread faster and farther than ever before. Here’s how to make sure the court of public opinion rules in your favor.

By Callahan & Associates | Jan. 14, 2016

Real comments from online review sites can help credit unions discover competitive differences, build a culture worthy of cool titles, and avoid the costly mistake of feeing without feeling.

By Aaron Pugh | Jan. 14, 2016

Callahan’s Credit Union Strategy & Performance has grown and evolved alongside the cooperative institutions and industry it profiles. Now, more exciting changes await in 2016.

By Marc Rapport | Jan. 11, 2016

How a Michigan credit union works with college millennials and veteran CUSO staff members alike.

By CU Direct | Jan. 11, 2016

Why retail and medical lending can be a smart play for credit unions.

By Credit Union Miracle Day | Jan. 11, 2016

Maryland credit union puts its commitment to education on display while also doubling down on the movement’s commitment to the Children’s Miracle Network Hospitals.

By Marc Rapport | Jan. 7, 2016

One tech startup titan calls it quits while another touts hitting scale. Internet Archive FCU and CU Wallet see very different 2016s.

By Chris Howard | Jan. 6, 2016

It’s times like today when credit union executive teams most need a strategic mindset to lay the foundation for future success.

By Sharon Simpson | Jan. 4, 2016

Why three credit unions are turning to team-based learning to develop current and future leaders.

By Erik Payne | Jan. 4, 2016

In this Q&A, the CEO of Listerhill Credit Union discusses how the Alabama institution searches for relevancy, speaks to Gen Z, and captures business at the point of purchase.

By Rebecca Wessler | Jan. 4, 2016

With the books on 2015 officially closed, it's time to get excited about the new year ahead.

By Jay Johnson | Jan. 4, 2016

Now’s the time to double down on the credit union difference and spread financial wealth and wellness.

By Jon Jeffreys | Jan. 4, 2016

Crowdfunding provides opportunities for credit unions, small businesses, investors, and local communities.

By Chris Howard | Jan. 4, 2016

If credit unions can embrace the idea of Collaboration 3.0, they can become the disruptors rather than the disrupted.

By Jay Johnson | Dec. 31, 2015

Good cooperative leaders aren’t just thinking about their financial performance in the next quarter or even the next 40 beyond that. Rather, they are expanding their focus to embrace external opportunities and new supporting roles within the community.

By Marc Rapport | Dec. 28, 2015

Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.

By Marc Rapport | Dec. 21, 2015

From “intentional communications” to identifying top intern prospects — and even heading off internal fraudsters — the “people helping people” strategy begins in the home (office.)

By Marc Rapport | Dec. 14, 2015

Emotional appeal and product delivery shows behavioral economics at work at this West Virginia credit union.

By Marc Rapport | Dec. 9, 2015

Huge transportation bill includes some credit union-friendly measures that may, or may not, be harbinger of more to come. Either way, they do provide some regulatory relief.

By Marc Rapport | Dec. 7, 2015

Royal Credit Union’s Rudy Pereira shares his views on merging people and processes to elicit the maximum benefit from a credit union’s core processing system.

By Chris Howard | Nov. 30, 2015

Credit unions should get together to tackle data, overcome challenges, and compete.

By Marc Rapport | Nov. 30, 2015

The digital feature is part of the agency’s new resolution process for credit unions and their members.

By Rebecca Wessler | Nov. 30, 2015

Whether to complaints or internal vulnerabilities, credit unions must respond quickly and transparently to the questions and concerns of their memberships. The credit unions featured this week on CreditUnions.com demonstrate how to do this — and more — effectively.

By Elan Financial Services | Nov. 30, 2015

What are common compliance pitfalls a credit union can fall into?

By Marc Rapport | Nov. 30, 2015

Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.

By Callahan & Associates, Inc. | Nov. 23, 2015

Learn how credit unions performed in third quarter 2015 and find new opportunities in today's economic environment.

By Sam Taft | Nov. 23, 2015

States all across the nation posted significant year-to-date growth in mortgage originations when compared to the same time frame last year.

By Sharon Simpson | Nov. 23, 2015

Learn how four credit unions are making a major impact on their communities, from small everyday acts throughout the year to large-scale volunteer events.

By Ted Goldwyn | Nov. 23, 2015

How Dupaco’s individual development account and broader network of support helps those in need build a solid financial foundation.

By Sam Taft | Nov. 23, 2015

Credit unions received more than $50 million in grants over the past 12 months. Where did that money come from? And where is it going?

By Rebecca Wessler | Nov. 23, 2015

As credit union leaders, members, and advocates pause and reflect during this season of thanks, CreditUnions.com shares a few examples of credit unions paying it forward and giving back.

By Callahan & Associates | Nov. 20, 2015

Learn how developing a better understanding of marketplace dynamics and consumer expectations can empower your credit union to innovate effectively and serve current and prospective members more efficiently, responsively, and sustainably.

By Janet Lee | Nov. 20, 2015

Share growth accelerated at credit unions, posting a 2.2 percentage point increase from September 2014.

By Stephanie Clark | Nov. 19, 2015

Auto lending is the power behind this quarter’s never-before-seen lending activity. Here's why.

By Stephanie Clark | Nov. 18, 2015

Learn by how much the industry has increased its asset base, loans, shares, member relationships, and more.

By Rebecca Wessler | Nov. 18, 2015

Third quarter performance data showcases credit union successes in lending and shares.

An outdated brand detracts from your bottom line. Here are four questions you should ask to determine whether your credit union needs a brand update.

By Kaufman & Canoles | Nov. 16, 2015

The fine print counts, so here are some common terms found in commercial loan documents spelled out in plain English.

By E.C. Harrison | Nov. 11, 2015

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit Union, for her role at a high-growth credit union.

By Rebecca Wessler | Nov. 9, 2015

As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.

By Erik Payne | Nov. 9, 2015

It’s taken more than a decade, but this Wisconsin credit union has fine-tuned its car-buying services to benefit members and increase its loan portfolio.

By Sharon Simpson | Nov. 9, 2015

Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.

By Stephanie Clark | Nov. 6, 2015

After two years of a slow go, share growth tops 5.8%.

By Marc Rapport | Nov. 5, 2015

Credit union involvement seen as limited but experts say keep an eye on the bouncing ball nonetheless.

By Janet Lee | Nov. 4, 2015

Credit unions post double-digit growth in first mortgage, auto, MBL, and student lending.

By Aaron Pugh | Nov. 4, 2015

What do mountains, frisbees, and barbecue competitions all have to do with credit unions?

By Stephanie Clark | Nov. 3, 2015

Membership at the Florida credit union declined slightly while the number of share draft accounts increased.

By Fannie Mae | Nov. 2, 2015

Today's mobile generation can access end-to-end information during the mortgage process, and credit unions can customize apps with branded marketing messages.

Communication with real estate partners and with members will make disclosure changes less of a barrier to getting a home purchase closed.

By Stephanie Clark | Oct. 30, 2015

The Big Apple will win in seven, according to credit union performance data.

By Aaron Pugh | Oct. 28, 2015

Credit unions are exceeding goals and breaking records quarter after quarter. In such an ideal environment, why are some still looking for the next challenge?

By Erik Payne | Oct. 28, 2015

In the face of flattening sales and craft beer competition, Big Beer decided to change the marketplace.

By Erik Payne | Oct. 22, 2015

How will the agency’s ruling ultimately affect credit unions?

By Marc Rapport | Oct. 22, 2015

Not all dark waters as TRID changes take effect and HMDA changes announced, but much work remains.

By E.C. Harrison | Oct. 19, 2015

Joy Wilson, chief administrative officer of ORNL Federal Credit Union, talks about identifying talent and competencies, collaborating, and managing through dynamic change.

By Sharon Simpson | Oct. 19, 2015

Why Lake Trust Credit Union ditched surveys and embraced open communication.

By Marc Rapport | Oct. 19, 2015

Atlanta credit union Georgia’s Own works across channels to better serve employees and — in turn — better serve members.

By CUSO Financial Services, L.P. | Oct. 19, 2015

Here are some things to think about to attract and serve new generations of self-directed investors.

By Marc Rapport | Oct. 15, 2015

A panel at BAI Retail Delivery focused on “turning lemons into lemonade” with a culture shift that makes compliance a customer service imperative.

By Janet Lee | Oct. 15, 2015

The number of credit union branches has risen since midyear 2014, but deposit market share is holding steady.

By Marc Rapport | Oct. 14, 2015

New Mexico’s Nusenda works to boost capital access and financial acumen; judges cite other nominees for digital small business banking that includes Uber-style service in Poland.

By Rebecca Wessler | Oct. 13, 2015

This week, CreditUnions.com looks at strategies to fund charitable causes, expand philanthropic missions, and support community causes.

By Erik Payne | Oct. 12, 2015

TopLine Federal Credit Union shares lessons learned and best practices for building a 501(c)(3) affiliate.

By Catherine Siskos | Oct. 12, 2015

The key to any foundation’s success is its ability to expand its coffers.

By CRIF Lending Solutions | Oct. 12, 2015

Loan origination solution should support robust auto-decisioning, dealer portal connections, and pricing options.

By CU Companies | Oct. 12, 2015

Small or large, ensuring the right business lending specialist has experience and talent is key to successful partnership.

By CU Student Choice | Oct. 12, 2015

Brookings report details “selective” debt crisis; outlines impact of non-traditional borrowers and for-profit colleges.

By Callahan & Associates | Oct. 8, 2015

In this webinar, Callahan & Associates and Westerra CEO Jennifer Meyers discuss how the credit union uses its own performance data, national and regional economic reports, and internally drawn qualitative assessments to monitor its loan loss allowance.

By PSCU | Oct. 5, 2015

How the right data analytics can empower credit unions to target members with offers that offer timeliness and real value.

By Elan Financial Services | Oct. 5, 2015

A key to success with a credit card program is a strong cardmember lifecycle marketing strategy.

Partner Perspective
How To Bank On Social

By CU Companies | Oct. 5, 2015

Surveys show Facebook, Twitter not being used effectively enough to reach consumers where they digitally live.

By Sam Taft | Sept. 30, 2015

Overall mortgage originations declined last year across the United Sates for all financial institutions, yet credit unions carved out a larger piece of the lending pie.

By Ted Goldwyn | Sept. 28, 2015

A Colorado credit union’s popular CD special drew in $80 million as well as rate chasers looking for a good deal during bad times.

By Marc Rapport | Sept. 28, 2015

Credit unions have found these creative strategies help raise deposits and fund lending, among other objectives.

By Alix Patterson | Sept. 25, 2015

Pope Francis brought his message and his popularity to Washington, and this family was there to witness it.

By Erik Payne | Sept. 21, 2015

Workers’ Credit Union started its patronage dividend in 2013. In 2015, it wants to give back $3 million to its membership. Here’s how.

By Kaufman & Canoles | Sept. 21, 2015

Here’s a list of specific ways that credit unions can and cannot compensate their board volunteers.

Lower cash balances drive longer average life as derivatives usage slowly grows.

By E.C. Harrison | Sept. 17, 2015

Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.

By PSCU | Sept. 14, 2015

Being able to make hay with big data is just the beginning for credit unions that turn to experts.

By SWBC | Sept. 14, 2015

In a day and age when cyber security is of utmost concern, how can expanding your payment acceptance capabilities protect both you and your borrowers?

If you want to measure your website’s ROI, start tracking conversion instead of consumption.

By Callahan & Associates | Sept. 1, 2015

Jay Johnson, executive vice president of Callahan & Associates, offers insider tips on how to create a more engaging, effective strategic planning session.

By Callahan & Associates | Sept. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Aug. 31, 2015

Cost reductions, process efficiencies, and compliance comfort are some of the benefits of a holistic, vigorous new approach.

By E.C. Harrison | Aug. 31, 2015

In this Q&A, Kristen E. Edmundson, vice president of audit and compliance at Purdue Federal Credit Union, shares her perspectives on pain points, best practices, and the future of vendor management.

By Stephanie Clark | Aug. 28, 2015

Credit unions reported 7.1% year-over-year growth in income, and that’s just the beginning.

By Daniel Wang | Aug. 28, 2015

Share growth at credit unions has reached a significant milestone.

By Stephanie Clark | Aug. 26, 2015

Lending activity at America’s credit unions suggests members are making cooperatives their financial institution of choice.

By Sam Taft | Aug. 26, 2015

Credit unions of all asset sizes are spending less to earn a dollar.

By Janet Lee | Aug. 26, 2015

Continuously improving asset quality indicates the stability and financial soundness in the credit union system and heralds another record-breaking quarter.

By Daniel Wang | Aug. 25, 2015

The Idaho credit union increases its total shares one year after posting negative share growth.

By | Aug. 25, 2015

Learn how credit unions performed in second quarter 2015 and find new opportunities in today's economic environment.

By Stephanie Clark | Aug. 25, 2015

The California cooperative reaches all-time high in average member relationship.

By Stephanie Clark | Aug. 25, 2015

A distinct branching model contributes to lean operations at the $3.9 billion institution.

By E.C. Harrison | Aug. 24, 2015

Careful underwriting, default insurance, and other best practices are helping credit unions beat national loan default rates and introduce bundled products that create lifetime relationships with college grads.

By Erik Payne | Aug. 19, 2015

Second quarter performance data showcases current and future areas of growth for credit unions, including loans, shares, and variety of income.

By Alexandra Gekas | Aug. 19, 2015

A phone call hits the mark for this millennial marketer. Life insurance statement stuffer? Not so much.

By Callahan & Associates | Aug. 11, 2015

Accurately measuring a credit union’s performance is the foundation to making successful strategic decisions. But what’s the best way to measure performance? By using similar financial institutions to create meaningful benchmarks.

By Daniel Wang | Aug. 11, 2015

Wings Financial’s triple-digit annual increase in first mortgage originations is a guiding force in the North Star State.

By Sam Taft | Aug. 11, 2015

A 53% year-over-year increase in auto loans underpins strong lending performance at the Georgia credit union.

By Janet Lee | Aug. 11, 2015

Total YTD loan originations at U.S. credit unions grew 20% year-over-year to reach $200 billion through the first six months of 2015, an increase of more than $30 billion over the same time period last year.

By Erik Payne | Aug. 10, 2015

How Interra FCU has benefited from bringing on strong candidates regardless of cooperative pedigree.

By Aaron Pugh | Aug. 1, 2015

Why opportunities that scare you the most are the very ones you can’t afford to pass up.

By Marc Rapport | Aug. 1, 2015

How better portfolio tracking, a grounded MBL roster, and support from a broad line of CUSOs are helping Mazuma make a mark in the Kansas City area.

By Callahan & Associates | Aug. 1, 2015

How do credit unions in Kansas stack up against the nation?

By Erik Payne | Aug. 1, 2015

SECU shares how it prepared its 1,800 certified mortgage loan originators for changes resulting from the new loan disclosure rules.

By Callahan & Associates | Aug. 1, 2015