Cooperative Strategy

Strategic Planning

By Sharon Simpson | Oct. 16, 2017

Kathy Elser talks about her first six months at the helm of SF Fire Credit Union.

By Jon Jeffreys | Sept. 4, 2017

Small can be mighty when it comes to stealing market share and serving it better than the banks.

By Sharon Simpson | Aug. 7, 2017

A long-term approach to succession at Tower FCU ensured a smooth passing of the torch at the top level of leadership.

By Sam Taft | July 31, 2017

Incorporating peer analysis is an ideal way to enhance the impact of planning season.

By Rebecca Wessler | July 31, 2017

Five can't-miss data points featured this week on CreditUnions.com.

By | July 11, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Meghan Sink | June 8, 2017

An NCUA webinar series relays tools and tips from which all credit unions can benefit.

By Marc Rapport | May 24, 2017

This look at the daily financial lives of everyday Americans could spark strategic thinking for credit unions serving the growing gig economy.

By Alix Patterson | May 22, 2017

Summer is the perfect time to think strategically about how the credit union will tackle strategic planning in the fall.

By Erik Payne | May 15, 2017

The impending retirement of Truity Credit Union’s CEO prompted the cooperative to prepare for other C-suite departures.

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By Jon Jeffreys | May 8, 2017

Callahan managing partner Jon Jeffreys talks with CUbroadcast's Mike Lawson about member service, disruption, and team-based learning.

By Jon Jeffreys | March 22, 2017

The debate over credit union mergers should be about engaging member-owners as much as throwing shade at sales jobs by self-serving insiders.

By Jon Jeffreys | March 14, 2017

A focus on aspirations and results trumps obsessing about weaknesses and threats.

By Marc Rapport | March 9, 2017

Industry attorneys add that banker lawsuit is not a reason to avoid applying under the new NCUA rule, especially as application demand ticks up.

By Jay Johnson | March 2, 2017

Talk about action on technology, analytics, touchpoints, and the personal touch highlight the credit union industry’s largest gathering.

By Jon Jeffreys | Feb. 13, 2017

For many, thinking about the credit union as a whole is a brand-new experience.

By Marc Rapport | Feb. 6, 2017

NCUA leader says expansion of acceptable bonds and other criteria for new membership markets is regulatory relief that doesn’t run counter to the Drumpf administration’s ban on new rules. Bankers have sued.

By Jon Jeffreys | Feb. 6, 2017

Credit unions seem to be dividing between mission-based and bank lite. What do you see?

By Randy Karnes | Feb. 3, 2017

Headlines seldom make a business plan or tell you what to do next.

By Chris Howard | Jan. 30, 2017

Critical steps to look at disruption through a new lens.

By Jon Jeffreys | Jan. 23, 2017

A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.

By Jay Johnson | Jan. 23, 2017

The need for credit unions has perhaps never been greater for the average American household.

By Marc Rapport | Dec. 19, 2016

Technology providers evaluate 2016 and look ahead to the coming year.

By Jon Jeffreys | Dec. 6, 2016

This financial cooperative decided to stake its future on hiring a new leader based on mission, credit union experience or not.

By Marc Rapport | Dec. 5, 2016

A California credit union finds focusing on mission helps culture follow technology.

By Marc Rapport | Oct. 24, 2016

The small Oregon-Washington credit union uses internal efficiencies and external outreach to hit new heights.

By Chris Howard | Oct. 7, 2016

Credit unions can’t match resources with their big bank competitors, but they can still be outstanding in their field.

By Chris Howard | Sept. 22, 2016

Three ways credit union understandings and practices have changed.

By Chris Howard | Sept. 21, 2016

Why participants of the program say Callahan's Leadership Team Development is boosting their performance and success rate.

By Callahan & Associates, Inc. | Sept. 19, 2016

The California credit union gained the framework for team collaboration on innovation through the Callahan Leadership Team Development program.

By Callahan & Associates, Inc. | July 22, 2016

This webinar shares insights gained while facilitating Callahan’s Leadership Team Development course, Disruptive Strategy With Clayton Christensen, offered in collaboration with HBX, Harvard Business School’s innovative online learning initiative.

By Chris Howard | July 19, 2016

A common language, framework can help turn operational survival into strategic thriving. But getting there takes team development.

By Callahan & Associates, Inc. | July 18, 2016

Callahan's LTD program combines Harvard Business School learning with collaborative, hands-on problem solving.

By Marc Rapport | June 30, 2016

Future shock, building a credit union blockchain, and a sustainable initiative to create credit union awareness were all topics at America’s Credit Union Conference.

By Rebecca Wessler | June 20, 2016

Analyzing various data sets can unlock valuable insights to the wants, needs, and expectations of an institution's membership. But who owns business analytics at credit unions across the nation?

By Marc Rapport | June 17, 2016

NAFCU conference attendees hear of hope for change in Washington, how size and gender matters in executive pay, and that risk management includes reputations.

By Marc Rapport | June 15, 2016

Credit unions correlate giving back and growing loans, while accounting standards and succession planning spur table talk.

By Marc Rapport | May 23, 2016

This Minnesota credit union mixes marketing and message to revive relationships.

By Callahan & Associates | May 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Alix Patterson | April 18, 2016

The best of the best? What’s that mean? Serving everyone is the ultimate sustainable model for capitalism and for credit unions, the original crowdfunders.

By Marc Rapport | March 2, 2016

Fed’s Faster Payments Task Force reports include credit union participation and spark anticipation for changes to come.

By Marc Rapport | Feb. 22, 2016

Mountain America Credit Union is a veteran user of cash management analytics, but it’s still learning how to optimize its understanding of and confidence in the system.

By Jon Jeffreys | Feb. 10, 2016

Traditional retailers and credit unions are not necessarily on the same side of the digital divide when it comes to moving the model online.

By Marc Rapport | Feb. 2, 2016

Compliance dance card overflows in 2015 while credit union legal beagles see TRID and true changes in 2016.

Loan growth drives down balances while industry assets overall remain steady.

By Marc Rapport | Dec. 9, 2015

Huge transportation bill includes some credit union-friendly measures that may, or may not, be harbinger of more to come. Either way, they do provide some regulatory relief.

By Rebecca Wessler | Nov. 30, 2015

Whether to complaints or internal vulnerabilities, credit unions must respond quickly and transparently to the questions and concerns of their memberships. The credit unions featured this week on CreditUnions.com demonstrate how to do this — and more — effectively.

By Marc Rapport | Nov. 30, 2015

Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.

By Marc Rapport | Oct. 22, 2015

Not all dark waters as TRID changes take effect and HMDA changes announced, but much work remains.

By CUSO Financial Services, L.P. | Oct. 19, 2015

Here are some things to think about to attract and serve new generations of self-directed investors.

By Marc Rapport | Oct. 15, 2015

A panel at BAI Retail Delivery focused on “turning lemons into lemonade” with a culture shift that makes compliance a customer service imperative.

By CU Companies | Oct. 12, 2015

Small or large, ensuring the right business lending specialist has experience and talent is key to successful partnership.

By CU Student Choice | Oct. 12, 2015

Brookings report details “selective” debt crisis; outlines impact of non-traditional borrowers and for-profit colleges.

By PSCU | Oct. 5, 2015

How the right data analytics can empower credit unions to target members with offers that offer timeliness and real value.

By Elan Financial Services | Oct. 5, 2015

A key to success with a credit card program is a strong cardmember lifecycle marketing strategy.

Partner Perspective
How To Bank On Social

By CU Companies | Oct. 5, 2015

Surveys show Facebook, Twitter not being used effectively enough to reach consumers where they digitally live.

By Marc Rapport | Sept. 28, 2015

Credit unions have found these creative strategies help raise deposits and fund lending, among other objectives.

Lower cash balances drive longer average life as derivatives usage slowly grows.

By PSCU | Sept. 14, 2015

Being able to make hay with big data is just the beginning for credit unions that turn to experts.

By SWBC | Sept. 14, 2015

In a day and age when cyber security is of utmost concern, how can expanding your payment acceptance capabilities protect both you and your borrowers?

If you want to measure your website’s ROI, start tracking conversion instead of consumption.

By Callahan & Associates | Sept. 1, 2015

Jay Johnson, executive vice president of Callahan & Associates, offers insider tips on how to create a more engaging, effective strategic planning session.

By Callahan & Associates | Aug. 11, 2015

Accurately measuring a credit union’s performance is the foundation to making successful strategic decisions. But what’s the best way to measure performance? By using similar financial institutions to create meaningful benchmarks.

By Erik Payne | June 29, 2015

First United Credit Union offers insight into how to maximize the benefits of shared staffing.

By Callahan & Associates, Inc. | June 4, 2015

A look at why Lending Club is disrupting so much loan volume and what credit unions can learn.

By Callahan & Associates, Inc. | June 4, 2015

Jon Jeffreys, managing partner of Callahan & Associates, discusses the role of innovation in today's financial services space.

By Sharon Simpson | May 18, 2015

Steve Webb, COO of Neighbors Federal Credit Union, discusses how the credit union is realigning its strategy and turning its design upside-down in the process.

By Rebecca Wessler | May 18, 2015

To meet tomorrow's demands, credit unions today need to take a fresh look at their leadership roles and organizational structure.

By Erik Payne | May 11, 2015

One Montana credit union relies on transparency and open communication to assimilate new employees gained through a merger.

Critical security controls from Center for Internet Security can help credit unions better protect member data.

By Marc Rapport | May 4, 2015

Preparation, communication, and simple hospitality can go a long way toward making the grade with the regulator.

By Marc Rapport | April 30, 2015

The growth of the millennial immigrant population has handed the credit union movement a great opportunity and obligation.

By Aaron Pugh | April 20, 2015

CEO Benson Porter and board member Porsche Everson discuss how BECU attracts and keeps cooperative governance talent.

By Marc Rapport | April 2, 2015

Reports show feds quietly raising bar on security and noting demographic differences in mobile banking and payments.

By Callahan & Associates, Inc. | Feb. 23, 2015

Callahan & Associates analyzes checking account penetration data as a part of Trendwatch 4Q 2014.

By Callahan & Associates, Inc. | Feb. 23, 2015

Learn how credit unions performed in fourth quarter 2014 and find new opportunities in today's encouraging economic environment.

By Callahan & Associates, Inc. | Feb. 13, 2015

Callahan & Associates chairman Chip Filson and analyst Sam Taft discuss merger pitfalls and alternative organizational designs.

By Callahan & Associates, Inc. | Feb. 13, 2015

Callahan chairman Chip Filson and analyst Sam Taft discuss two enormous failed mergers.

By Kevin Heal | Feb. 6, 2015

Rising wages, employment may be greeted by rate hikes as Fed works to direct economic harmony.

By Marc Rapport | Feb. 6, 2015

Credit union advocates react to Obama move with call to grab market share while serving up trusted financial resources.

By Marc Rapport | Jan. 19, 2015

A review of practices that show how and why credit unions are boosting their visibility and viability.

By Marc Rapport | Jan. 15, 2015

Strategists, new Filene report say credit unions need new metrics to show the world how and why they matter.

By Rebecca Wessler | Oct. 13, 2014

Doug Fecher, CEO of Wright-Patt Credit Union, talks about leadership styles and what it takes to be the driving force behind a credit union.

By Callahan & Associates | Oct. 6, 2014

Callahan’s leadership team weighs in on what’s happening around the industry.

By Callahan & Associates | Aug. 25, 2014

Callahan & Associates discusses competition and strategies in the delivery channel space.

By Callahan & Associates | Aug. 25, 2014

Callahan & Associates talks about the credit union opportunity to grow market share among Generation Y members.

By Callahan & Associates | Aug. 25, 2014

Five tips to make the most of credit union strategic planning sessions.

By Sharon Simpson | June 23, 2014

Fostering communication across departments requires transparency, teamwork, and small groups of volunteers.

By LendKey | June 2, 2014

To remain competitive, consider the benefits of software as a service.

By Rebecca Wessler | April 14, 2014

This week, CreditUnions.com is all about benchmarking and the power of data.

By Erik Payne | March 31, 2014

Why Member One converted its core system and how it chose a new provider.

By Sharon Simpson | Feb. 17, 2014

IT is increasingly working with operations, facilities, and marketing to make drastic changes happen successfully.

By Darrick Weeks | Feb. 7, 2014

How Wright-Patt Credit Union reorganized in the face of a changing payments landscape.

By Scott Patterson | Feb. 1, 2014

As credit union services and solutions become increasingly tech-focused, you need the right people helping to make the best business decisions.

By Alix Patterson | Jan. 13, 2014

It’s natural to be complacent when things are going well, yet that’s the perfect time to re-imagine your future.

By Brandon Michaels | Dec. 17, 2013

A proper corporate social responsibility platform creates a win/win/win situation for the credit union, its members, and the community.

By Brandon Michaels | Dec. 16, 2013

A properly designed CSR platform creates a win/win/win situation for the credit union, its members, and the community.

By FIS | Dec. 2, 2013

With a wealth of different options available, here’s what credit unions should really be looking for in a trusted partner.

By Alix Patterson | Aug. 12, 2013

Today’s financial services marketplace requires more from the board, and the roles and responsibilities of its members are expanding.

By Aaron Pugh | Aug. 12, 2013

A by-the-numbers look at the benefits and drawbacks of term limits for board members.

By Sean Hession | Aug. 7, 2013

Unlocking your board’s full potential is a complex undertaking. Without board confidence, no governance model will be successful.

By Jay Johnson | July 29, 2013

It’s time for credit unions to build on the momentum gained during the economic downturn and make long-term plans for the future.

By Aaron Pugh | July 22, 2013

Pathways demonstrates how mergers can be an asset for small and midsized credit unions.

By Jay Johnson | June 17, 2013

Changing market dynamics mean that credit unions have to redouble their efforts to secure their position as members’ go-to financial provider.

By Jay Johnson | June 17, 2013

Credit unions fought back growing competition to post strong first quarter performance.

By Chip Filson | June 10, 2013

Co-Ops for Change is crowd-sourcing data on each corporate credit union’s portfolio that was taken to collateralize the NCUA Guaranteed Notes (NGN).

By Chip Filson | June 10, 2013

No credit union in America has come close to the bottom-line financial results of Arrowhead Credit Union’s 3.75% ROA for both 2011 and 2012.

By Aaron Pugh | June 4, 2013

This credit union knows how to make the best of hard times and capitalize on good ones.

By Alix Patterson | May 28, 2013

Credit unions need to evaluate financial performance results using not-for-profit parameters and a cooperative lens.

By Aaron Pugh | May 21, 2013

Economic turbulence had an entire Florida community singing the blues, but the reinvigoration of a cooperative cornerstone changed the outlook.

By Alix Patterson | April 29, 2013

Next Generation Credit Unions embrace the idea that just plain good is never good enough.

Why tomorrow’s cooperative workers will need to know more, do more, and own more, and how we can help them get there.

By Chuck Purvis | April 15, 2013

After a period of rebuilding, Coastal Federal Credit Union posts three record-breaking years.

By Brooke Van Vleet | April 15, 2013

St. Helens Community hopes to simplify, stabilize, and strengthen its core competencies and relationships in the coming year.

By Aaron Pugh | April 10, 2013

Maps Credit Union is an innovation goldmine in an Oregon valley.

By Drew Grossman | March 29, 2013

Two of the nation’s best-known brands offer insight on how credit unions can use information to improve products and strengthen member ties.

Staff has to believe the credit union’s products and service are the best around; then they can sell the members on the benefits of the credit union’s offerings.

By David Tate | Feb. 25, 2013

A culture change is a major undertaking and a CEO needs to be its champion.

By Rachel Risberg | Feb. 25, 2013

A successful sales culture needs to work for the long-term benefit of the member.

By Mike Silvers | Feb. 25, 2013

It takes commitment and planning, but a successful sales culture can have a major positive impact on credit union growth.

By Brooke C. Stoddard | Feb. 25, 2013

Clyburn FCU's CEO thinks introducing a sales culture is the way to shake up his credit union's strategy to spur growth; 4 credit unions leaders offer advice.

By Rhonda Cooke | Feb. 11, 2013

Rhonda and Kelly Cooke advocate that Sam present the board with options for their field of membership, use of equity, and the credit union’s brand.

By Chip Filson | Feb. 11, 2013

As the leadership team recovers from the initial shock of losing their core sponsor, Chip Filson sees future options as a source of excitement and a time to rekindle the team’s passion.

By Brooke C. Stoddard | Feb. 11, 2013

To help all credit unions that have faced losing a sponsor, 5 consultants respond to the challenge faced by Circle-W Credit Union in this theoretical case study.

By Jim Cardwell | Feb. 11, 2013

Jim Cardwell addresses Circle-W's new challenge by advocating an assessment of key strengths and then pushing the reset button on their strategy for the future.

By Tony Ward-Smith | Feb. 11, 2013

Tony Ward-Smith believes merging is one option, but if your people have a strong sense of what the role of a credit union should be in what has become a very competitive, very challenging market, go for it alone!

By Yun Ma | Feb. 11, 2013

How Honda, a single-sponsor cooperative, revitalized a dormant sponsor relationship to increase its revenue stream and expand its product line.

By Yun Ma | Feb. 4, 2013

Known for its strong investment portfolio, Langley is now shifting its resources to loans. Here’s why.

By Jay Johnson | Jan. 28, 2013

Now is the time for credit unions to invest in three key strategic areas to drive success in 2013: mortgage lending, younger member recruitment, and sophisticated data usage.

By Cory Shultz | Jan. 14, 2013

Contractors and other credit unions can ease your way.

By Bobby Matthis | Jan. 14, 2013

Be prepared to devote resources to the effort — even after the main work is complete.

By Rhonda Kleinecke | Jan. 14, 2013

Credit unions must know how to communicate with stakeholders before, during, and after a disaster.

By Catherine Siskos | Jan. 7, 2013

Nathan Hickman, remote workforce manager for BECU, shares lessons learned for managing home-based employees.

By Callahan's Executive Team | Nov. 19, 2012

Only credit unions can do what they do for communities; let’s get to work and spread the word.

By Callahan's Executive Team | Oct. 25, 2012

The country is pulling out of the crisis, and credit unions are thriving. Now where do we go from here?

By Messick & Lauer P.C. | Oct. 16, 2012

Conduct quarterly internal audits to ensure your vendors are in compliance with regulations.

By David Birky | Oct. 15, 2012

A rebranding effort has to be driven by values, so find out what similarities make the credit unions stand out in their communities.

By Michelle Silveria | Oct. 15, 2012

The need for member connection is vital, so any changes should complement the credit union’s brand and mission.

By Pier Alsup | Oct. 15, 2012

Concentrate on four key merger elements that take into account all stakeholders.

By Brooke C. Stoddard | Oct. 15, 2012

A Midwestern credit union needs to appeal to a growing community membership but doesn’t want to alienate its long-time SEGs that represent the heart of the institution.

By Brooke C. Stoddard | Sept. 19, 2012

How the cooperative principles guide the governance of a non-profit based in Washington state. A Q&A with Anne-Marie La Porte, Director of Governance Services, Group Health Cooperative.

By Bailey Reutzel | Sept. 17, 2012

With a bright new look and a focus on convenience, TruChoice FCU establishes itself as a financial institution with a clear purpose.

By Lydia Cole | Sept. 13, 2012

Newly released guidelines for retirement savings can inspire your members and employees to get their savings in shape.

By Rebecca McClay | May 21, 2012

Interra Credit Union started active performance coaching and started streamlined decision making to reinvent its organizational structure.

By Callahan & Associates | March 1, 2012

Builder of WesCorp and 30-year Marine Dick Johnson reflects on what it takes to sustain an organization over the long term.

By Rebecca Wessler | Feb. 22, 2012

Look to Veridian for a standout example of leadership and engagement.

By Brooke C. Stoddard | Dec. 5, 2011

Lake Trust Credit Union uses the Carver Policy Governance model in its strategic planning, which tasks the CEO with interpreting the Board’s goals and putting the staff to work on achieving them.

By Rebecca McClay | Nov. 14, 2011

A Loan Saver application that reveals savings in converting to a Belvoir Federal Credit Union loan has already attracted several refis.

By Brooke C. Stoddard | Nov. 14, 2011

Bob Marquette, CEO of Members 1st Federal Credit Union, discusses his credit union's strategic governance model.

By Aaron Pugh | Nov. 7, 2011

A new take on innovation puts employees in control of everything from fixing glitches to building branches.

By Mark Buschur | Oct. 3, 2011

Two Callahan employees take opposing sides of an old, but still hot, debate.

By Callahan & Associates | Oct. 1, 2011

Kathryn Minor needs to create the best team to carry out the goals of the Board and fulfill her vision for American Flag.

By Chip Filson | Aug. 1, 2011

Credit unions can help erase refi frictions for members and put more money in member pockets.

By Aaron Pugh | July 18, 2011

Front-line representatives aren’t just the first contact point for members. They’re a key figure in the efficiency equation.

By KES Group, LLC | July 4, 2011

There are commonalities to sustainability that apply to every business, and it is a strategy that has proven to be profitable.

By Aaron Pugh | April 1, 2011

Take an in-depth look at how GTE got going in tough times.

By Rebecca Wessler | Jan. 19, 2011

Pay attention to this Pennsylvania credit union that quadrupled its asset base in a decade.

By Rebecca Wessler | July 1, 2010

For every strategic decision, Wright-Patt Credit Union considers three stakeholders equally.

By Alix Patterson | May 18, 2009

Unlike NCUA’s constantly moving targets, the industry has solid numbers to stand on and build an actionable base to work from.