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Strategy & Performance 3Q 2014

Letter From The Managing Editor

Hot Air Might Lift You Up, But It's Steam That Drives You Forward
Don't just be a commenter in the game of life, be an active player.
By Aaron Pugh

Consumer Sentiments And Employee Insights

Consumer Sentiments And Employee Insights From Third Quarter 2014
Real comments from online review sites can help credit unions refine their employee development, defuse member conflicts, and understand how to become more than a business.
By Aaron Pugh

On Leadership

On Leadership With Debra Vollmer
The senior vice president at Langley Federal Credit Union reflects on her leadership style, lessons learned during her career, and opportunities for the industry.
By Debra Vollmer, senior vice president at Langley Federal Credit Union

State In The Spotlight: Virginia

State In The Spotlight: Virginia
How do credit unions in Virginia stack up against the nation?

Industry Performance

Welcome To The Mass-Market Era
A stronger economy, more reserved regulatory environment, and ever-growing public awareness are all good signs for credit union members and the nation in 2015.
By Jay Johnson

Industry Performance By The Numbers
A breakdown of the industry's financial performance and impact in 3Q 2014.

Anatomy Of Member One Federal Credit Union

The Little Credit Union That Could
The fate of Member One Federal Credit Union was originally bound to the railroad industry, but the once-small cooperative struck out on its own and is now on track to become Southwest Virginia's premier financial institution.
By Drew Grossman

A Lesson In Strategic Aggression
Member One aims to triple its assets within a decade. But to achieve that goal, it needs a team that can balance risk and reward across the organization.
By Erik Payne

Move Fast, Analyze Faster
How a growing credit union is increasing community awareness and ramping up relevance through responsive, daily marketing.
By Drew Grossman

Get More Out Of Your On-The-Clock Hours
A visual guide to the employee culture at Member One.
By Erik Payne

Download the Anatomy Of Member One Federal Credit Union PDF.

Ideas In Action

That's It, I Quit!
Employees have numerous reasons for jumping ship. Here's how to mitigate those grievances.
By Aaron Pugh

Give The Benefits, Save The Benjamins
ESL Federal Credit Union is living proof that you get back what you put in, but you don't have to break the bank doing it.
By Aaron Pugh

Ban The Comment Box And Build Something Better
Two credit unions share how they bring workplace ideas, issues, and opportunities to the surface.
By Aaron Pugh

6 Tips For Creating Electrifying Employee Events
The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull's-eye every time.
By Aaron Pugh

Technology@CU

Market Share And Opportunities In The Core Systems Space
Large players at the top of the market aren't the only ones making gains as forward-thinking small providers enter the scene.
By Sam Taft

All For One Or One For All?
Credit unions share the benefits and drawbacks of mix-and-match and single-vendor strategies.
By Marc Rapport

The Conversion Alternative You Might Not Know About
After years of customizing its core system, KeyPoint decided a streamlined alternative would better suit its needs. So it is re-converting to its existing platform.
By Marc Rapport

Partners In Progress
Two shared-core partnerships explain how to secure a better seat at the technology table.
By Marc Rapport

Diversions

When A Fresh Start Is The Best Start
How to reinvent your business model without losing your identity.
By Leigh Anne Terry

4 Ways Great Minds Address Adversity
Don't bemoan a streak of bad luck: harness it. Fate dealt these fledgling businesses a bad hand, but their mentalities carried them through to ultimate success.
By Aaron Pugh

The Last Word
The Hungry Games
By Leigh Anne Terry

View The CUSP Archives

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