Wednesday, July 22, 2009
 Driving Auto Loan Growth While Maintaining Portfolio Quality
How can your credit union continue to drive quality auto loan balances, while helping members in need get the financing they require?

Wednesday, July 29, 2009
 A Member Saved is a Member Earned: Retention Strategies During Market Upheaval
The economy is already showing signs of recovery. As members return to work, rebuild their wealth, and as key competitors reenter the market or market to your members more aggressively, having member retention strategies in place will be critical to ensuring your credit unions success during the economic recovery.

Thursday, July 30, 2009
 Evaluating and Improving your Retail Investment Program
In the face of growing competition and increasing complexity, credit unions are striving to find an efficient delivery model in order to provide investment products to meet changing member needs.

Thursday, August 06, 2009
 Maximize the Sales Opportunity in Your Call Center
Issue resolution is a top concern for members, but are your agents making sure they’ve met all member needs? Cross-selling should be a top concern for credit union call centers to drive deeper, more profitable relationships.

Branch Managers as Decision-Makers: Take Each Location’s Performance to a New
Length: 107 minutes
With the average investment in a credit union branch topping $880,000, how can you make each of your individual branches a success? Develop your branch manager and their frontline staff.

Choosing Technology Initiatives Wisely in Uncertain Times
Length: 81 minutes
Investments in technology aren't always purely expense items. When chosen wisely they can actually help you do more with less – less staff and less time.

The Risks and Rewards of Re-branding
Length: 112 minutes
When to consider re-branding; Managing existing members' needs in the process of re-branding; Evaluating branding strategies; Implementing a brand and making it work going forward