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Class-action suits pile up and it’s very easy to run afoul of complex, outdated regulations surrounding auto-calls and collections.
Dec. 1, 2016
Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.
July 11, 2016
A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.
March 7, 2016
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
Dec. 7, 2015
Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
Nov. 9, 2015
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Sept. 1, 2015
July 1, 2015
These four lawsuits can provide valuable lessons to the industry.
May 18, 2015
March 1, 2015
NBC, NYT pieces on collections give credit unions pause for thought.
Oct. 7, 2014
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