Callahan's Internet Strategy Consortium creates a forum for peer-based learning, bringing together member insights, industry research and real credit union experiences to help credit unions create the optimal online experience. The Consortium enables credit unions to better understand online users' expectations and experiences. It also facilitates dialogue between member credit unions to explore potential new opportunities or improvements.

Through quarterly surveys, Internet strategy webinars, discussion groups and industry research, Callahan's Internet Strategy Consortium can help credit unions answer the following questions:

• What types of services do members want online?
• How effective is our website at meeting members informational and transactional needs?
• What are the opportunities at enhancing our website?
• Are we meeting our member's educational needs?
• Are there services we can leverage to increase member satisfaction and retention?
• Are members going elsewhere for financial service products and information?

Internet Strategy Consortium Testimonal, "It's really helpful at providing actionable items. The Consortium tells us about member usage and helps enhance and develop products."