CreditUnions.com - Techonlogy Guide

IMPORTANT ANNOUNCEMENT ABOUT THE TECHNOLOGY GUIDE

As Callahan & Associates adjusts to the needs of the credit union industry, we are no longer producing our annual Technology Guide. In an effort to provide more timely updates on the latest technology trends, Callahan will now be publishing our credit union case studies and expert commentary and analysis in Technology@CU. Technology@CU is a new quarterly Technology & Operations Supplement that is included with a subscription to CUSP.

Credit unions click here for more information

Credit union suppliers click here for more information

Questions? Email Nicole Devine at ndevine@creditunions.com

What technologies will credit unions be investing in for the year ahead?

In today's troubled economy, credit unions are planning their technology budgets more carefully than ever. Callahan's Technology Guide for Credit Unions is the premier resource for gaining insight on credit unions' IT spending priorities for the year.

Solution providers can use the book for a better understanding of the technology needs credit unions will be focusing on to identify how you can help them with your services.

Credit unions can use the book to evaluate how their IT spending priorities compare with others in the industry and to learn about the latest cutting-edge technologies their peers are employing.

A total of 92 credit unions representing over $37 billion in assets responded to this year's survey. Purchase the Guide today for an in-depth look at the emerging technologies credit unions plan to invest in.

Core and cutting-edge technologies are covered thoroughly in this 2-volume collection with overview articles and graphs, supplemented by case studies and interviews with credit union executives.

Purchase the Essential Technology Toolkit and Save!
For more insight on credit union technology spending trends, purchase the Essential Technology Toolkit today! This package includes the Technology Guide, the webinar Choosing Technology Initiatives Wisely in Uncertain Times and the research report The Payment Revolution: How Payment Strategies Impact Your Credit Union’s Future.

Vendors click here for more information

Credit unions click here for more information

The production of Credit Union Technology Survey is partially underwritten by our sponsors:

Vol. 1 The Techology Guide for Credit Unions
Creating A User Experience: Core Processing and Internet Solutions

This volume concentrates on the core processing system and related e-solutions such as home banking, bill pay, estatements, online loan and member applications and web design.

In this edition:

Credit Union Technology Budgeting and Spending Priorities in 2009
This annual survey helps you understand the technology budgeting dynamics in 2009, including how much is being spent by credit unions and which technologies are most commonly cited as investment priorities in the current year.

Core Processing
Highlights include:
To Convert or Not to Convert

Home Banking
Highlights include:
To Convert or Not to Convert

Online Applications
Highlights include:
Case Study: NAFRE Premier FCU: Implementing New Technology to Reach Members More Effectively

Bill Pay
Highlights include:
Ramping Up Your Bill Pay Marketing: Leveraging Current Consumer Trends

Mobile Banking
Highlights include:
Case Study: Proponent FCU: Offering Multiple Mobile Options for Different Member Segments

E-Branching
Highlights include:
Website “Standards” – What Really Matters for Credit Unions Online?

E-Communications
Highlights include:
Tough Times Present Great Opportunities for Electronic Marketing

And More...Click here to download the Table of Contents

Vol. 2 The Technology Guide for Credit Unions
Building Member Touchpoints: Cards and the Member Service Network

In this edition:
Credit Union Technology Spending Survey
This annual survey helps you understand the technology budgeting dynamics in 2009, including how much is being spent by credit unions and which technologies are most commonly cited as investment priorities in the current year.

Payment Systems
Highlights include:
The Changing Payment Systems Landscape
Ten Steps to Help Strengthen Your Credit Union’s Collection Practices
Credit Card Selection and the Online Channel
Leader Table: Top 50 Credit Unions in Credit Card Concentration
Debit Card Market Overview

Member Service Networks

Call Center Overview
Highlights include:
Case Study: The Success of Call Center Employees
Are You Measuring Your Contact Center the Right Way?

Branching Market Overview
Highlights include:
Case Study: Patelco Credit Union: Growing the Credit Union with Shared Branchi
5 Steps to Attract New Members

Self Service Technology Overview
Highlights include:
Case Study: Digital Federal Credit Union: One Year Later 24,000 Active RDC Users at DCU

And More! Click here to download the full table of contents.

Your purchase includes access to the Technology Guide Online, which provides you with continuously updated credit union technology vendor partners and financial data as well as reference articles from previous editions.

Software

Publications

CUTV Network

Research