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ROM: Return OF the Member

Callahan’s Return Of The Member (ROM) score provides a comprehensive scoring system of member value that looks beyond the traditional safety and soundness issues covered by NCUA’s CAMEL scoring. 

What Is ROM?

What is Return of the Member and why is it important? Read a full breakdown of this metric.

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Measure Member



How do credit union executives use ROM scoring to provide additional value to their members?

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Read Our ROM Collection

This collection examines how small institutions are succeeding at providing exceptional member value.

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Ideas In Action

Make ROM Work For You

Many credit unions already use Callahan's Return Of The Member score to set goals and reward peformance. Learn best practices straight from these Masters Of ROM. 

Read: How A Public Safety Credit Union Tops The Charts In Member Value


Where Do You Rank?

What is your ROM score?
Find out the value of your member return in this Callahan metric developed especially for credit unions. 

Contact Callahan find out more about how you can discover where credit union ranks.

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