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This Week's Features

What’s In A Name: Member Experience Researcher

User experience research helps specialists define and refine the BECU member experience.

Loan Purchases And Participations In 2020

Loan purchases and participations reached record levels at U.S. credit unions. Here's why.

Having Grit, Giving Grace, And Celebrating Success In DEI

A reworked strategic plan and employee resource committees have helped Verity Credit Union fast-track efforts to improve diversity, equity, and inclusion.

In Search Of Savings? Try Tapping Employee Talent.

An internal group tasked with reducing expenses and maximizing efficiency at TruWest Credit Union finds bright ideas in employee suggestions.

Loan Purchases And Participations In 2020

Loan purchases and participations reached record levels at U.S. credit unions. Some credit unions sold loans to generate revenue or reduce risk; others purchased loans to boost ratios or yields. Learn more about what happened throughout the industry.

Michael Zelna
 
By Michael Zelna
Industry Trends: Earnings (4Q20)

Credit union earnings rebounded toward the end of the year as industry players find a way to adapt their business models to a changing economic landscape.

Aman Johal
 
By Aman Johal
NCUA Grant Funding In 2020

302 credit unions received $4.7 million in grant funding from the NCUA's Community Development Revolving Loan Fund in 2020. Take a closer look at where that money went.

Samantha Cristobal
 
By Samantha Cristobal
Community And Member Investments Support Resiliency For The Recovery Ahead

Health and economic indicators are promising, but local, national, and regulatory challenges persist.

Jay Johnson
 
By Jay Johnson

From first-person success stories to best practices from industry leaders, Callahan's on-demand webinars will inspire change and spark innovation.

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4 Ways To Enhance And Elevate The Member Experience

How — and why — to digitally keep pace with the rapidly changing needs of members.

By PSCU

PSCU

Expand Member Reach With Virtual Branches

Encompassing technology takes digital banking beyond the transactional into the virtual branch realm.

By Glia

Glia

Increasing Credit Union Profitability

Profitability in an increasingly competitive financial services marketplace, it’s more important than ever.

By TruHome Solutions, LLC

TruHome Solutions, LLC

Should Your Virtual Assistant Just Cut Costs Or Should It Do More?

Credit unions exploring integrating a Virtual Assistant into their customer service mix should consider short- and long-term goals before deciding on functionality.

By Yodlee, Inc. (Abe.ai)

Yodlee, Inc. (Abe.ai)

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Bring In The Staff, Or Leave Them At Home? A View From 7 Credit Unions.

Leaders from cooperatives rural and urban talk about how they are handling staffing strategy during the pandemic.

By Marc Rapport
Have Credit Unions Lost Their Way?

Bill Bynum, CEO of Hope Credit Union, makes the case for focusing on America’s poorest communities every day — not just during a crisis.

By E.C. Harrison
How To Carry On Culture In A Work-From-Home World

Greylock FCU connects with staff members to address work/life balance and member service.

By Marc Rapport

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