Contact Information
Empower Federal Credit Union
1 Member Way, Syracuse, NY, 13212 Phone: 315-477-2200 URL:
RTN: 221380127 Fax: 315-474-1754
Branches: 25  *   View all branch locations
Charter Number: 3025

Performance Profile: (Data as of Mar 2021)
Assets: $2,621,488,212 
Loans: $1,774,857,647 
Investments: $742,504,910 
Capital: $264,663,503 
Members: 211,102 
FTEs: 562 
12 Month Share Growth: 31.43% 
12 Month Loan Growth: 6.50% 
ROA: 0.78% 
Executives: (ROLE | NAME | JOB TITLE)
CEO: John Wakefield  CEO 
Executive Assistant:    
Head of Finance:    
Head of Operations:    
Head of Lending:    
Head of Marketing:    
Head of HR:    
Head of Technology:    
Head of Investments:    
Head of Risk:    
Head of Compliance:    
Head of Consumer Lending:    
Head of Mortgage Lending:    
Head of Commercial Lending:    
Head of Student Lending:    
Head of Collections:    
Head of Retail Operations:    
Head of Payments:    
Head of Contact Center:    
Head of Business Intelligence:    
Head of Training:    
Board Chair:    
Articles About: Empower
Technology Partners
Data Processor:  
CC Processor:  
Debit Card Signature Processor:  
Debit Card Pin Processor:  
Prepaid Cards:  
Online Banking Provider:  
Personal Financial Management:  
Bill Payer:  
E-Statements Provider:  
Mobile Banking Browser:  
Mobile Banking App:  
Remote Deposit Capture Mobile:  
Consumer Loan Origination Platform:  
Mortgage Origination Platform:  
Private Student Loan Provider:  
Collections System:  
Lending Call Center:  
Credit Card Portfolio Manager (3rd Party):  
Apple Pay:  
Front-end Visualization Tool:  

* The number of branches is not available for the current quarter. The previous quarter's value is used in its place.