Throughout the year, credit unions from around the nation share their successes and challenges with Callahan & Associates. In turn, Callahan shares lessons and tips with the industry in the hopes its leaders can learn from one another. Unfortunately, not all the great content that appears on CreditUnions.com attracts the same attention.
That’s why, as the year comes to a close, the writing team at Callahan has consulted the oracle that is Google Analytics. The team dug deep to discover which topics garnered the most reader interest — the subjects were as diverse as digital onboarding, indirect lending, non-interest income, member service, regulator overreach, and credit union personalities — and which articles deserved a second chance to make a first impression.
This top 10 list offers a glimpse at the most under-read articles on CreditUnions.com. They include actionable insights and maybe even a bit of inspiration.
The nuts and bolts behind LA Capitol FCU’s strategy to serve all members across its seven markets.
This Kentucky credit union boosts non-interest income while serving the common good of the commonwealth.
How TruWest Credit Union leverages FHLB grants to put members into affordable homes.
How Interra Credit Union built internal proficiencies by reorganizing its lending operation into five specialized business lines.
How Freedom First Credit Union uses its microloan program to help low-income members get past rough spots while building credit and a nest egg.
There’s much opportunity in the mobile channel for onboarding members and taking account and loan applications. Omnichannel integration is the secret sauce for lowering digital account abandonment rates.
Xceed Financial Credit Union looked inside before committing to outsourcing its core processing system.
The digital banking guru at Arizona Federal Credit Union has learned a thing or two during his career as a radio DJ, “morally conflicted” sub-prime auto lender, credit union risk management specialist, and more.
Predictions from the futurists at Filene. Bye bye, ATMs, hello “collaborative, collective consumption.”
Callahan managing partner Jon Jeffreys offers insight from a credit union that decided to stake its future on hiring a new leader based on mission, not credit union experience.