Nov. 5, 2012


  • Excellent article, branching is always a long discussion at our credit union, serving our members and weighing costs. What do we do for generation Y and X. And our older members like the brick and mortar . This sounds like a good solution. Do the senior members of your credit like it?
  • WOW, never heard of this before. As a teller, I am intrigued. The high turnover of teller staff is an issue. Anything to keep employees and make them more efficient is awesome!
  • We've looked into this units. We are, however, trying to fully use tech tools we have. For instance, we are heavy users of DocuSign. This is used in our eServices group to have members sign loan docs and account modification forms. Branches are using DocuSign to do loan closings. This saves the member a lot of time eliminating the need to return to the branch. The member can sign their loan docs at their convenience and the funds can be dispersed as agreed. Our members love this simple solution. It works via a computer, smart phone or tablet.
    Jim Johnson
  • Significantly reduced teller costs and steadily increasing net income -something to put serious thought into for the future.
  • The article was very informative. An excellent way to cut cost and still maintain a high level of service.