Sept. 1, 2008


  • Very helpful information, we are currently operating based on these measures.
  • I found this article helpful in that it reminded me of the need to constantly assess my call center's effectiveness and focus of mission. I am planning some new strategies after reading this article.
    Sharon Mc Innis
  • Coming from a major bank call center environment as a team leader, the above menntioned tools in the article do work.
  • Good information on call centers.