Credit unions’ financials are responding to the “flight of the consumer,” says Chip Filson, former CEO of Callahan & Associates, in a recent TrendWatch webinar on industry trends. Credit unions reported an increase in every category except investments in the first quarter of 2012.
“The challenge is how to convert the consumers' state of mind to a long-term advantage,” Filson says. “Credit unions are pro-consumer yet have a market-facing role.”