Educate Members To Generate Mortgage Growth

Seminars are one way to get ahead in your local mortgage market.


When members get confused about a financial product or service, they come to you. That works just fine in most situations, but how can you make them come to you before they have questions?

The mortgage process is a daunting one for anyone, and offering educational seminars on the ins and outs of the experience is an excellent way to differentiate your cooperative from your competitors. And make members inquisitive.

American Eagle Federal Credit Union ($1.3B, East Hartford, CT) has taken the value of education and turned it into a business generator. The credit union held a seminar in March at a branch location to discuss the value of homeownership, the basics of credit and the intricacies of the process of buying a home. Jennifer Cowles, VP of Lending at AEFCU, says the seminar was a valuable way to engage members and get them familiar with the credit union's mortgage lending staff.

AEFCU asked members what they wanted to hear about in advance of the seminar and used marketing channels from fliers to Facebook to promote the event. The result was approximately 20 people at the event, which led to several pre-approvals and two applications in process. And it was all just from taking the opportunity to teach.

If you’d like to learn about other productive strategies for winning your local mortgage market, watch the full event Lead The Way in Local Mortgage Lending.





July 18, 2011


  • Yes, Internet Explorer. So I am sure that it is an internal IT thing. Thanks.
    Dan Lynch
  • Hi Dan,

    I've tested the video in multiple browsers and it seems to be working. If you are trying to view the video from an office PC it is possible that your firewall or other corporate IT settings are currently blocking the content.

    Unfortunately, this would probably impact your ability to view any of the videos on our site. More info on how to resolve this and other video related playback problems can be found here:

    (copy/paste the above link into your browser)

    Hope this helps!
    Scott Patterson (Callahan)
  • Hi Dan,

    Were you viewing the article in Internet Explorer? I just pulled it up in Firefox, and the video played just fine. Let me know.
    Thomas Cullen
  • I tried to watch the video that accompanied the article but it was unavailable to play???
    Dan Lynch