March 23, 2015


  • It's an interesting concept, and a very valid one. I would caution, however, that the technology folks don't be given a back seat. In my 20 years, I've seen line of business managers purchase software that wasn't compatible with existing systems, set implementation deadlines that weren't realistic, causing many problems, and drive customization that eventually became unmanageable. I read an article the other day that said that J.C. Penney's, with a $400 million technology budget, spends 95% of it on maintenance of existing systems. They customized themselves into a corner, and now have very little money left for innovation. Technology innovation needs technology folks at the table, and the sooner the better.
  • Very interesting article on technology and the thought train that needs to accompany it. Our Customers (members) should be priority one when adapting new technology.The BAI article referred to is also food for thought when adapting your technolgy plan.
    Jenny Smith