Intranets Rapidly Becoming Critical to Credit Union Operations

Recent interviews with twenty of the nation's leading credit unions have revealed that intranets are playing an increasingly critical role in enhancing internal communications and conducting day-to-day operations.

 
 

Recent interviews with twenty of the nation's leading credit unions have revealed that intranets are playing an increasingly critical role in enhancing internal communications and conducting day-to-day operations.

Commonly used to make internal information easily accessible, intranets appear to be rapidly evolving beyond their traditional uses of storing forms, processes, phone numbers and other relevant information. In their more advanced form they are becoming actionable, personalized and integrated with daily credit union operations
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Orange County Teachers FCU (Santa Ana, CA, $4.2 billion assets), a speaker at Callahan's recent intranet best practices webinar, has enabled their intranet to automate processes and reduce paper by creating a virtual back office. Via the intranet, managers approve timesheets as well as request furniture, computers and phones for new hires.

Advances at other credit unions include integrating CRM solutions, expense reporting, instant messaging and other commonly used software applications in an effort to consolidate a wide range of resources and knowledge in one central, easily accessible location - increasing the institution's digital intelligence.

As intranets become more critical to operations, ownership and content management tend to become diversified across departments. Some credit unions have not only given employees the ability to update their own content, but also the option to personalize the information they receive.
The chart below illustrates the general path of evolution that many credit union intranets have taken as they develop into a critical credit union resource.
 

 

 

June 23, 2003


Comments

 
 
 
  • Interesting article. I found the correlation of how a credit union's "digital intellegence" increased as they progressed through the various stages of advancement to be right on. One area that I would liked to have seen discussed was the importance of a central, highly searchable and self-learning knowledge base as fundamental for increasing and retaining ones "digital IQ."
    Anonymous
     
     
     
  • very good point
    Anonymous