Is a Technology Roadmap Feasible?

Y2K is over. The pent-up list of IT projects is growing longer. The Internet continues to be an enormous tease--will it or won't it reinvent the credit union business? Now is the time for action. But how does a CEO think about all of the options. Is there a framework for decisions? There are two kinds of technology investments. The first is to continue to extend the current processes, but to make them more efficient or better integrated. The other kind of technology is disruptive, threatening the assumptions about how we do business. Can credit unions afford both?