State Employees Credit Union ($21.4B, Raleigh, NC) works hard to help members get in and stay in a home. The credit union portfolios almost all of its loans, so it’s willing to do what it takes to see the loan succeed.
The credit union employs modifications, partial payments, and extending a mortgage back to its original term to lessen the payments. The staff stays in communication about issues that arise and proactively searches for solutions.
The main ideas are to do the right thing and keep it simple for members, says Spencer Scarboro, SVP of mortgage lending at the credit union.