Pandemic Response Vendor Showcase - Part 1

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

 
 

For reasons unimaginable just two months ago, credit unions are having to quickly adapt products and processes to meet the fast-changing, often critical, needs of members. Now is the time for credit union suppliers to step up and deliver everything from leading-edge tech tools to empathetic marketing savvy. This special edition of the Vendor Showcase on CreditUnions.com highlights some of those suppliers who are stepping up to the plate to help.

Click any “read more” button below to learn about each supplier.


Website: autofinancialgroup.com
Headquarters: Houston, TX
Service Areas: Lending (Residual Based Financing)



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Website: cookeconsultingsolutions.com
Headquarters: Columbia, MD
Service Areas: Public Relations And Marketing

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Website: cusolutionsgroup.com
Headquarters: Livonia, MI
Service Areas: Chatbots, GRC, HR Performance, Marketing, Text Messaging


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Website: digitalalign.com
Headquarters: Fremont, CA
Service Areas: Automation, Data Analytics, Salesforce Financial Services Cloud

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Website: goalsolutions.com
Headquarters: San Diego, CA
Service Areas: Collections, Primary And Backup Loan Servicing


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Website: messagepay.com
Headquarters: Alpine, UT
Service Areas: Payments, Text Messaging



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Website: home.paynearme.com
Headquarters: Santa Clara, CA
Service Areas: Call Center Services, Collections, Payments Processing, Text Messaging

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Website: sertech.com
Headquarters: Dallas, TX
Service Areas: Credit-Based Multichannel Marketing, Portfolio Risk Management And Account Reviews, FICO Scores And Member Credit Education

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Auto Financial Group


Website: autofinancialgroup.com
Headquarters: Houston, TX
Service Areas: Lending (Residual Based Financing)
  1. What unique challenge can you help credit unions solve, especially as it relates to the current crisis?

    AFG's Residual Based Financing Programs allow credit unions to offer their members a low monthly payment option when they are going to need it most. The AFG program can also be used to lower payments for re-financed vehicles, help to keep the member in their vehicle in the case of a delinquency or possible repossession by lowering monthly payments, and could help members that are in deep negative equity situations.
     
  2. What differentiates you from competitors?

    100% of the residual value is guaranteed to the financial institution by AFG on new and used vehicles. AFG completely handles the end-of-term process and the disposition of the vehicle. AFG provides initial and ongoing training for the balloon lending program in addition to marketing support.
     
  3. How can a credit union learn more about Auto Financial Group?

    Credit unions can visit our website, watch a short overview video of our program, or watch testimonials from current customers.
     

Cooke Consulting Solutions


Website: cookeconsultingsolutions.com
Headquarters: Columbia, MD
Service Areas: Public Relations And Marketing
  1. What unique challenge can you help credit unions solve, especially as it relates to the current crisis?

    At Cooke Consulting Solutions, we believe good deeds are good business, helping you grow through service. We provide comprehensive, effective public relations and marketing solutions with strategy from the head and messaging from the heart. With decades of experience serving the credit union community, Cooke Consulting Solutions can help you engage with your target audience, sharing empathetic messaging and critical information to weather the coronavirus pandemic or other times of crisis. We offer public relations and marketing strategy and execution across various media, including print and digital content, video, social media and more to help you reach those you serve.
     
  2. What differentiates you from competitors?

    Cooke Consulting Solutions has decades of experience in strategy and execution of collaborative messaging and marketing within the credit union community, which we want to grow because they’re the best option for consumers. Our backgrounds in journalism, publishing, credit unions, technology and marketing provide a unique blend of skillsets to create insightful programs that are well planned and executed. We also volunteer our time and resources to build on credit unions’ legacy. Cooke Consulting Solutions’ proven strategies create awareness, generate engagement and advance business objectives. From strategy to design to delivery, we share your credit union's message in an effective and thoughtful manner.
     
  3. How can a credit union learn more about Cooke Consulting Solutions?

    Visit www.CookeConsultingSolutions.com to learn more, or contact Sarah Snell Cooke at sarah@cookeconsultingsolutions.com or 443- 472-6276.

CU Solutions Group


Website: cusolutionsgroup.com
Headquarters: Livonia, MI
Service Areas: Chatbots, GRC, HR Performance, Marketing, Text Messaging
  1. What unique challenge can you help credit unions solve, especially as it relates to the current crisis?

    CU Solutions Group has a variety of free offers, as well as timely packaged solutions, for the current COVID-19 climate. All of these solutions are intended to enhance your credit union's ability to connect with and serve your membership through a remote or limited service environment.
     
  2. What differentiates you from competitors?

    CU Solutions Group operates across the four verticals of Technology, Marketing, HR Performance, and Strategic Advisory. Using a consultative approach, we work with your credit union to determine the best solution(s) to drive member engagement and growth, increase employee engagement, enhance strategy and leadership, establish and expand a robust omni-channel experience, and maintain governance, risk, and compliance (GRC).
     
  3. How can a credit union learn more about CU Solutions Group?

    Visit our website and email or call us to learn more about our offerings.
    Web: www.cusolutionsgroup.com
    Email: info@cusolutionsgroup.com
    Phone: 734-793-1530 or 800-262-6285

Digital Align


Website: digitalalign.com
Headquarters: Fremont, CA
Service Areas: Automation, Data Analytics, Salesforce Financial Services Cloud
  1. What unique challenge can you help credit unions solve, especially as it relates to the current crisis?

    As the volume of mortgage refinancing applications is growing, most credit unions are not able to process all applications on time due to lack of staff capacity during the coronavirus crisis. Digital Align is re-engineering credit union business processing to handle increased volumes while decreasing costs, increasing revenues, and improving service with automation acceleration.
     
  2. What differentiates you from competitors?

    Digital Align, Inc. has deep roots in the credit union community and has extensive knowledge of credit union systems and business processes. We have developed a unique library of Mortgage automation processes that will allow Credit Unions to handle 3X volume without adding new capacity and without compromising on the quality of data and service. Our decades of industry experience in banking and technology, approach to identifying gaps, implement technology and help realize value faster for credit unions make us stand out.
     
  3. How can a credit union learn more about Digital Align?

    Credit unions can visit us at www.digitalalign.com or reach out to us at sales@digitalalign.com. Our CEO’s Linkedin. Credit unions can also listen to our recent success story and talk to our customers to learn how we helped a credit union during this crisis.
     

Goal Solutions


Website: goalsolutions.com
Headquarters: San Diego, CA
Service Areas: Collections, Primary And Backup Loan Servicing
  1. What unique challenge can you help credit unions solve, especially as it relates to the current crisis?

    We are consumer loan default prevention specialists. We utilize innovative strategies based on member-centric information to help facilitate successful loan repayment.
     
  2. What differentiates you from competitors?

    We are employee-owned and customize repayment solutions that meet the needs and expectations of each lender client that we partner with.
     
  3. How can a credit union learn more about Goal Solutions?

    Get a feel for our culture and values on our website then ask for a demo where we walk through our use of in-house technology. Lastly, talk to our clients - our best referrals.

MessagePay


Website: messagepay.com
Headquarters: Alpine, UT
Service Areas: Payments, Text Messaging
  1. What unique challenge can you help credit unions solve, especially as it relates to the current crisis?

    MessagePay allows members to make their loan payments via text message, eliminating the need for in-person visits or checks. Our technology helps bridge the physical gap that has been placed between credit unions and their members during this time of social distancing. With MessagePay, credit unions can communicate with their members via text message, and members can easily make their monthly payments and communicate directly from the same text message. We make sure that members make their payments on time, no matter where they are or what their level of interaction is with the credit union.
     
  2. What differentiates you from competitors?

    MessagePay is the fusion of payments and text messaging. Text messaging platforms are common, but not always automated or integrated, and they often don’t provide payment capabilities. MessagePay does all three. In addition to being able to communicate with members via text, credit unions can receive loan payments from the text messages. Members can pay their loans in a compliant and convenient manner directly through the SMS service on their mobile phone. When automated messages go out to members and text payments come in, MessagePay keeps the credit union’s core processor up to date.
     
  3. How can a credit union learn more about MessagePay?

    Credit unions can learn more by visiting our website and scheduling a brief demo with one of our team members.

PayNearMe


Website: home.paynearme.com
Headquarters: Santa Clara, CA
Service Areas: Call Center Services, Collections, Payments Processing, Text Messaging
  1. What unique challenge can you help credit unions solve, especially as it relates to the current crisis?

    PayNearMe is connecting credit unions with members virtually by offering more loan repayment choices, keeping call center employees productive, and enabling self-service loan payments to relieve call volume.
    • More Payment Choices: Enable cash payments at 27,000 retail locations (7-Eleven, CVS, Casey’s) along with electronic payments such as cards, ACH and Apple Pay.
    • Remote Employee Productivity: Use our cloud-based agent interface to collect loan payments anywhere while staying PCI and NACHA compliant.
    • Relieve Call Volume: Built-in English/Spanish IVR, pay-by-text message, robust autopay, and digital wallet integrations encourage self-service payments.
       
  2. What differentiates you from competitors?

    PayNearMe innovates by listening closely to your needs and building technology that solves your current and future problems. Here are just a few things that make us different from the competition:
    • Single platform for all payment types — cash, debit cards, ACH, and Apple Pay
    • Redirect in-person cash payments to over 27,000 retail locations including CVS and 7-Eleven
    • Accessible on all devices (mobile, desktop, tablet) with no apps to download
    • Pay by text allows one-click access to make payments
    • Easy setup that can be done quickly and without IT resources
       
  3. How can a credit union learn more about PayNearMe?

    We want to make it as easy as possible for credit unions to learn more about PayNearMe. The following resources will help you understand our platform and get direct guidance on how to use PayNearMe for your credit union.

Ser Technology


Website: sertech.com
Headquarters: Dallas, TX
Service Areas: Credit-Based Multichannel Marketing, Portfolio Risk Management And Account Reviews, FICO Scores And Member Credit Education
  1. What unique challenge can you help credit unions solve, especially as it relates to the current crisis?

    Ser Technology Corporation specializes in mining and analyzing credit bureau data to provide advanced marketing, credit information and analytics to financial institutions, allowing them to better serve and connect with their customers. We offer targeted, credit-based loan marketing solutions to generate new loans for your financial institutions (including targeting members who are actively searching for loans in real time), and FICO® Scores, credit education and online offers to your customers via your home and mobile banking environment. We also can identify, predict, and manage portfolio risk through a comprehensive loan management system, including a CECL solution to manage compliance.
     
  2. What differentiates you from competitors?

    We believe in responsible consumer credit services. People should have access to fairly priced credit, whether it be credit cards, autos, student loans, or mortgages. Fair credit helps families and their communities to thrive and grow. That is why we have focused on developing financial technology services to help lending institutions empower lives.
     
  3. How can a credit union learn more about Ser Technology?

    Credit unions can learn more about Ser Technology by visiting our website or by contacting a member of our sales team at sales@sertech.com.

Are you a supplier interested in participating in a themed Vendor Showcase in 2020? Contact Callahan & Associates here.

*The listings included in this Vendor Showcase are sponsored by the suppliers. Callahan & Associates and CreditUnions.com do not endorse vendors or the solutions they offer.