For reasons unimaginable just two months ago, credit unions are having to quickly adapt products and processes to meet the fast-changing, often critical, needs of members. Now is the time for credit union suppliers to step up and deliver everything fromleading-edge tech tools to empathetic marketing savvy. This special edition of the Vendor Showcase on CreditUnions.com highlights some of those suppliers who are stepping up to the plate to help.
Click any read morebutton below to learn about each supplier.
Website: accesssoftek.com
Headquarters:Berkeley, CA
Service Areas: Call Center Services, Chatbots, Fraud/Security, Online Account Opening, Video Banking
Website: alacriti.com
Headquarters:Piscataway, NJ
Service Areas: Chatbots, Call Center Services, Digital Self-Service, Billing And Payments
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Website: mybillingtree.com
Headquarters:Phoenix, AZ
Service Areas: Text Messaging, Online Account Opening, Collections, Payment Processing, Interactive Self-Service Payment Portal, Marketing Resources
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Website: securecdp.com
Headquarters: Troy,MI
Service Areas: Document Repository, E-Signature, Notary Services, Online Account Opening
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Website: dwatsonconsult.com
Headquarters:Columbus, OH
Service Areas: Lending Risk Management
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Website: detalusstrategy.com
Headquarters:St.Louis, MO
Service Areas: Strategic Planning For Leadership Teams
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Website: om-financial.com
Headquarters: Boston,MA
Service Areas: Executive Benefits
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Website: silvercloudinc.com
Headquarters:Portsmouth, NH
Service Areas: Chatbots, Digital Self-Service, Support Content & Search Tools, Member Experience & Engagement
Access Softek, Inc.
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Website: accesssoftek.com
Headquarters:Berkeley, CA
Service Areas: Call Center Services, Chatbots, Fraud/Security, Online Account Opening, Video Banking
- What unique challenge can you help credit unions solve, especially as it relates to the current crisis?Biometric Authentication Manager (BAM) from Access Softek helps improve security, shortern contact centerwait times and create a better member experience. Video chat and chatbots allow member interaction without the concern of COVID-19 exposure. All three solutions work across the digital channels.
Omnichannel account opening helps membersjoin using any digital channel. With automated decisioning, advanced imaging and powerful core integration, approved applicants become members immediately. For KYC, we supplement out-of-wallet questions tools with machine learning driven-fraudprevention.
Powered by AI, Fraud Control learns each user’s behaviors and reacts to prevent out-of-pattern behaviors. Fraud Control is fully integrated with digital banking channels.
- What differentiates you from competitors?We focus on innovation and continued improvement for the benefit of our credit unions and the communities they serve. That is why over 90% of our 350+ employees are involved inproduct development, QA, implementation, and support. This focus has allowed us the good fortune to partner with over 425 FI clients where we see Access Softek clients growing assets nearly twice as fast as the overall industry (Source: Callahan,Asset Growth). Proudly, our company has continued to grow at a rate of 10xs over 10 years. We are profitable, debt-free, and use no outside capital.
- How can a credit union learn more about Access Softek, Inc.?Access Softek sets the standard for the digital banking landscape, having developed the first downloadable apps for mobile banking technology. Since that time,Access Softek has maintained a track record of innovation from biometric authentication (awarded CUNA Technology Council’s Best of Show 2020) to real-time fraud prevention and automated investing seamlessly integrated into a financial institution’sdigital banking platform. Since 2004, Access Softek has delivered industry firsts to over 425 banks and credit union customers from its Berkeley, CA, headquarters. Learn more at AccessSoftek.com or call Mark Barish directly at 510-725-7635.
Alacriti
Website: alacriti.com
Headquarters: Piscataway,NJ
Service Areas: Chatbots, Call Center Services, Digital Self-Service, Billing And Payments
- What unique challenge can you help credit unions solve, especially as it relates to the current crisis?We help credit unions provide an exceptional member experience during a time of uncertainty and help your membersupport teams manage the surge in call volumes.
Alacriti’s AI-powered chatbot, Ella, facilitates seamless and personalized interactions between credit unions and members via messaging apps, intelligent personal assistants, andwebsites. She can address member questions, resolve issues, and accept paymentsallowing support teams to focus on more complex inquiries.
Alacriti can also quickly implement a Guest Payment option on credit union websites,allowing members to make one-time payments with basic details and no enrollmentyet another way to provide excellent self-service while relieving support teams.
- What differentiates you from competitors?Building innovative, scalable, and future-proof payment solutions that help you to deliver the digital-first experiences that your members want is Alacriti’s sole focus. Wecan help you solve today’s payment-related challenges with seamless member experiences that delight your members and strengthen relationships.
Our flexible platform offers a comprehensive set of APIs and SDKs to provide easeof integration with other systems and enables us to quickly release product enhancements/upgrades. We’ve had 100% uptime for the past 24 months with no upgrade downtime.
- How can a credit union learn more about Alacriti?To learn more about Alacriti, visit www.alacriti.com and explore our resources page where you can take a look at our customer success stories, industry trend reports, blogs, and more.
Follow us on LinkedIn,Twitter, and Facebook to stay up to date on content relevant to credit unions and news about our company, products, andservices.
View our current offer for credit unions.
BillingTree
Website: mybillingtree.com
Headquarters:Phoenix, AZ
Service Areas: Text Messaging, Online Account Opening, Collections, Payment Processing, Interactive Self-Service Payment Portal, Marketing Resources
- What unique challenge can you help credit unions solve, especially as it relates to the current crisis?Credit unions are feeling the impact of COVID-19 and are experiencing the urgent need to do business virtually. That’swhy everything is going digitaland mobile. Due to recent events, many credit unions are struggling with the challenge of how to migrate to digital payments seamlessly. BillingTree has the payment platform and tools to provide payment solutionsfor credit unionsin a fast and efficient waycreating an enjoyable member experience. Contactless payments have become a requirement, not an option, and we’re here to help.
- What differentiates you from competitors?BillingTree provides a frictionless payment experience on behalf of credit unions for collections, active loan payments, mortgage application fees, repo fees, new account setup,and skip-a-payment purposes. All features reside within our proprietary Payrazr platform, which is conveniently integrated with major core operating systems, allowing real-time payment posting and eliminating the hassles of manual posting.
Services include:
- Credit & debit card payments, debit card only and ACH
- Single payments, recurring or installment Payments
- Self-service online portal
- SMS (2-way text) notification and payments
- IVR (automated phone)
- Account updater fixes changed or expired cards
- Hosted web page for single sign-on
- Marketing carousel featuring other products and services offered by the credit union
- How can a credit union learn more about BillingTree?Visit our website at https://mybillingtree.com/industries/financial-services/credit-unions/ and request a demo to learn how to boost convenience and satisfaction for both members and your agents.
CDP
Website: securecdp.com
Headquarters: Troy,MI
Service Areas: Document Repository, E-Signature, Notary Services, Online Account Opening
- What unique challenge can you help credit unions solve, especially as it relates to the current crisis?We can help credit unions safely and securely collect electronic signatures and information from any device, andwe can make documents accessible from anywhere at any time.
- What differentiates you from competitors?Our e-signature platform is affordable to implement, it’s easy to use, and users can use it in any process without limitations or added cost. It also directly integrates withLaserfiche, a secure online repository built for regulated industries.
- How can a credit union learn more about CDP?Visit our website at https://www.securecdp.com!
David Watson Consulting
Website: dwatsonconsult.com
Headquarters:Columbus, OH
Service Areas: Lending Risk Management
- What unique challenge can you help credit unions solve, especially as it relates to the current crisis?You’ve just completed a flurry of loan modifications. Now what? Were they completed prudently and are you readyfor the next steps? Unprecedented times need more than a business-as-usual approach to lending. We can help ensure that modifications are being done right with proper tracking, and that plans for follow-up with borrowers, subsequent workout options,and/or reserving are in place. Let’s make sure your members, their loans and your credit union thrive into 2021.
- What differentiates you from competitors?We work ONLY with credit unions. After 30-plus years and parts of five decades working with credit unions, we really do understand our industry. Every credit union is unique andmerits a tailored consulting relationship. We create an engagement work program that ensures meaningful and implementable suggestions for each credit union client, resulting in the best value for your consulting dollar. You deserve more than aone-size-fits-all approach.
- How can a credit union learn more about David Watson Consulting?The easiest way to learn a bit more about us is to visit www.dwatsonconsult.com.Another easy way is to review David’s LinkedIn profile (search for David Watson Consulting). A better way to learn more is to call 614-306-5420. The best way to understand our business and its philosophy is to ask our other credit union clientsabout us. We encourage you to contact us to start a dialog.
Detalus Strategy
Website: detalusstrategy.com
Headquarters:St.Louis, MO
Service Areas: Strategic Planning For Leadership Teams
- What unique challenge can you help credit unions solve, especially as it relates to the current crisis?Credit union leaders are regarding the coming return to the office not as a return to normal but asa rare opportunity to initiate strategic transformation. Teams, having experienced massive pattern disruption, are now more open to change than perhaps ever before. In reforming, leaders seek to set their teams on a new trajectory. Detalus Strategyoffers tools to help organizations surface (and reach consensus on) answers to large strategic questions. Our structured, inclusive, participative engagements enable teams to reach a shared understanding of strategic decisions in critical fieldsof judgment. This work typically leads to a practical, actionable, transformational agenda.
- What differentiates you from competitors?Detalus Strategy is an advisory firm that is 100% dedicated to credit unions. Through highly engaging, participative engagements, we help leadership teams advance their strategicplanning approach to create comprehensive, aligned strategic plans around which there is broad leadership consensus and a shared commitment to action. Whether we are helping credit unions evolve from a static annual planning process to a continuousapproach of becoming strategic or we are working with them on enterprise-wide, member-centric transformation initiatives, we integrate our deep financial services leadership experience and broad fintech exposure with an authenticpassion for the cooperative finance model.
- How can a credit union learn more about Detalus Strategy?Visit us at DetalusStrategy.com or call us directly at 402-850-1233.
OM Financial
Website: om-financial.com
Headquarters: Boston,MA
Service Areas: Executive Benefits
- What unique challenge can you help credit unions solve, especially as it relates to the current crisis?
- Offset lost revenue with bottom line income by converting 457(f)s to a split-dollar plan
- Complimentary stress-test your current SERP to determine market impact
- What differentiates you from competitors?OM Financial Group was the first firm to receive acceptance from the NCUA for our split-dollar SERP design. We can help you: design a program to retain key executives that arecost-effective and tax-efficient; increase your credit union’s investment earning potential; and generate substantial non-taxable retirement income for executives.
OM’s sole focus is to implement SERPs. Unique among theSERP providers in the credit union industry, our team members’ backgrounds include:
- Licensed insurance and financial planning professionals
- Wall Street financial analyst
- CEO of a multi-billion-dollar credit union
- Recruiter of credit union executives
- CUSO CEO with professional development and education expertise
- How can a credit union learn more about OM Financial Group?OM Financial Group provides a weekly educational webinar that will walk through the differences between Split Dollar and 457(f) plansin an easy to follow presentation. In addition, you can request a no-cost/no obligation benefit analysis of your current 457(f) plan compared to a Split Dollar Plan. Please visit www.om-financial.com or email us at info@om-financial.com for more information.
SilverCloud
Website: silvercloudinc.com
Headquarters:Portsmouth, NH
Service Areas: Chatbots, Digital Self-Service, Support Content & Search Tools, Member Experience & Engagement
- What unique challenge can you help credit unions solve, especially as it relates to the current crisis?SilverCloud helps credit unions deliver better member experiences. We provide automated, digital banking supportthat is easy to implement and effective from day 1.
The need for financial and digital support has never been higher. During COVID-19, our 200+ banks and credit unions have seen a 50% increase in usage of digital support allowingtheir members to self-serve without the wait times.
SilverCloud’s Consumer Support() allows credit unions to centrally manage and deploy support content across their digital channels via FAQ widgets and a chatbot preloadedwith banking-specific content. It’s quick, it’s effective, and it’s easy to implement.
- What differentiates you from competitors?Industry Experience: SilverCloud works exclusively with credit unions and banks. Our content, solutions and services are 100% tailored to financial institutions.
Quick & Easy Implementation: Our staff builds all of the support content, so you are able to launch in weeks and answer hundreds of unique questions from day 1.
AI-Powered, Banking-Specific Chatbot:Our chatbot is built upon the most robust banking-specific database that comes loaded with pre- mapped intents and a robust knowledge base, customized for your credit union. Integrations into live chat solutions provide a seamless experience formembers and your agents.
- How can a credit union learn more about SilverCloud?We are offering credit unions 90 days free to try out the SilverCloud Consumer Support() solution with Banking Chatbot. Learn more here.
Visit<ahref=”http://silvercloudinc.com” target=”_blank”>silvercloudinc.com, email us at sales@silvercloudinc.com or call 800-654-0510.
Are you a supplier interested in participating in a themed Vendor Showcase in 2020? Contact Callahan & Associates here.
*The listings included in thisVendor Showcase are sponsored by the suppliers. Callahan & Associates and CreditUnions.com do not endorse vendors or the solutions they offer.