Video Clip: A Reaction to Compressing Margins
With a focus on efficiency strategies, Lisa Jennings, CFO of Pentagon FCU ($10.5B, Alexandria, VA), joined Robert Windsor, CEO of First Financial Credit Union and Jay Johnson, EVP of Callahan & Associates to talk about why the credit union industry has no choice but to become more efficient. The group discussed creating a culture of cost consciousness and explored how technology and process improvements can lead to higher productivity, growth and greater efficiency
To challenge the mindset that efficiency means "cheap" or a "compromise in quality," Pentagon put renewed focus on total organizational buy-in by implementing a strong "Expense Culture." Play the video below to hear Lisa Jennings discuss the importance of offering the best prices and the best deal in an environment of tightened margins.