The Efficiency Model - How CUs Work at Lowering Their Costs

With a focus on efficiency strategies, Lisa Jennings, CFO of Pentagon FCU ($10.5B, Alexandria, VA), joined Robert Windsor, CEO of First Financial Credit Union and Jay Johnson, EVP of Callahan & Associates to talk about why the credit union industry has no choice but to become more efficient

 
 

Video Clip: A Reaction to Compressing Margins

With a focus on efficiency strategies, Lisa Jennings, CFO of Pentagon FCU ($10.5B, Alexandria, VA), joined Robert Windsor, CEO of First Financial Credit Union and Jay Johnson, EVP of Callahan & Associates to talk about why the credit union industry has no choice but to become more efficient. The group discussed creating a culture of cost consciousness and explored how technology and process improvements can lead to higher productivity, growth and greater efficiency

To challenge the mindset that efficiency means "cheap" or a "compromise in quality," Pentagon put renewed focus on total organizational buy-in by implementing a strong "Expense Culture." Play the video below to hear Lisa Jennings discuss the importance of offering the best prices and the best deal in an environment of tightened margins.

 

 

 

Dec. 24, 2007


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