Where do your best tellers come from? A local retailer? Other banks? The high school in town? Many credit unions believe that the teller is the face of the organization for members. Smart Financial Credit Union, a $350 million institution with 15 branches in Texas and Louisiana, wanted to get smarter about teller training and recruitment. They want tellers that are great in sales, accuracy and operations. Is this a lot to ask for? The credit union’s retail operations leaders don’t think so. Smart Financial employees Mike Warrell, VP – Member Satisfaction, and Eric Gnospelius, Manager – HR & Training, teamed up to figure out what makes their top tellers great.