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Celeste Karwan is director of industry analytics for Callahan & Associates. She leads the firm's team of analysts in monitoring credit union performance and identifying notable trends as they emerge from quarterly data. Karwan has more than a decade of experience developing data-driven insights to support business strategies for top U.S. institutions within the financial, telecommunications, retail, and automotive industries
Understanding key performance metrics will help gauge early successes and identify any operational adjustments needed to achieve strategic goals.
Seattle and Washington, DC, are outperforming national averages in income and housing. But how do these markets fare in credit union membership growth and engagement metrics?