E.C. Harrison

E.C. Harrison is a freelance writer for  Callahan & Associates. With more than 25 years of experience in writing and editing, he has spent most of his career helping readers understand the latest developments in technology, financial services, and government affairs. He has previously served as a newspaper writer and editor, magazine editor, book editor, speechwriter, and digital marketing manager.

E.C. has received numerous awards for public service, news writing, technology research papers, and marketing/advertising material. A native of South Carolina, he holds a bachelor’s degree in English from the University of South Carolina, where he specialized in creative writing and minored in news-editorial journalism.

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RECENT POSTS BY E.C. HARRISON

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

By E.C. Harrison | June 25, 2018

The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.

By E.C. Harrison | June 11, 2018

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.

 

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By E.C. Harrison | Feb. 19, 2018

HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.

By E.C. Harrison | March 13, 2017

The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of disruptive change.

VIEW ALL POSTS BY E.C. HARRISON