E.C. Harrison

E.C. Harrison is a freelance writer for  Callahan & Associates. With more than 25 years of experience in writing and editing, he has spent most of his career helping readers understand the latest developments in technology, financial services, and government affairs. He has previously served as a newspaper writer and editor, magazine editor, book editor, speechwriter, and digital marketing manager.

E.C. has received numerous awards for public service, news writing, technology research papers, and marketing/advertising material. A native of South Carolina, he holds a bachelor’s degree in English from the University of South Carolina, where he specialized in creative writing and minored in news-editorial journalism.

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RECENT POSTS BY E.C. HARRISON

5 Ways To Take Charge Of Online Reviews

By E.C. Harrison | Nov. 26, 2018

Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.

The New Face Of The Front Line

By E.C. Harrison | Oct. 22, 2018

It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit unions, a new training program, and a branch-by-branch rollout of the new machines.

7 Strategies To Support Self-Service

By E.C. Harrison | Sept. 18, 2018

Technology tips to lower call center volumes and deepen interactions with members.

 

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Member Experience Runs Deep In Georgia

By E.C. Harrison | June 25, 2018

The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.

Trigger Words And Complaint Resolution At A Florida Credit Union

By E.C. Harrison | June 11, 2018

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.

VIEW ALL POSTS BY E.C. HARRISON