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Erik Payne is an associate editor for Callahan & Associates. An ASBPE and Folio award-winner, Erik writes featured articles and blogs for CreditUnions.com, curates the Callahan Collections, and helps to maintain the operation of CreditUnions.com. Raised in McLean, VA, he graduated from the University of Virginia with a degree in English. He follows Detroit and Washington sports teams and still needs to see the original Rocky movie. Send him an email below or find him on Twitter @ErikPayneCU.
To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training opportunities.
A solid strategy helps credit unions make the most difficult of business decisions: Choosing what not to do.
Credit unions must strike the right balance between the risks they take and the rewards they seek.
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The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.
The information contained in Infinity FCU’s data warehouse contains many stories to improve member service.
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