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Janet Lee is an industry analyst for Callahan & Associates. She monitors industry performance data to pinpoint general trends and specializes in credit union business models and consumer lending. Janet is a lead contributor to the Graphic Of The Week, a popular recurring blog on CreditUnions.com. She also oversees the production of the annual Callahan Credit Union Directory and makes quarterly contributions to Callahan's state performance reports. Janet earned a Bachelor of Science degree in Foreign Service at Georgetown University in Washington, DC, where she majored in international economics with a concentration in international finance and commerce.
Enlisting the support of a third-party service provider can be a major boon for a credit union's member service and bottom line. But determining whether a partner will be a good fit can be a difficult decision to make.
In what areas of the loan portfolio are credit unions posting particularly stellar performance?
Why member experience is important (and how to manage complaints when experience falls short).
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Share growth accelerated at credit unions, posting a 2.2 percentage point increase from September 2014.
Credit unions post double-digit growth in first mortgage, auto, MBL, and student lending.