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Banking Customer Churn Can Lead to New Members.
As mega-bank mergers alter the financial landscape, credit unions market their safety and soundness to unsettled consumers.
According to Callahan’s Credit Union Call Center survey, 68% of credit union call centers ranked call quality as the leading measure to evaluate the performance of their agents.
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Key strategies to improve call center service level performance and reduce member wait time.
Many credit unions believe that the teller is the face of the organization for members. But, where do your best tellers come from? A local retailer? Other banks? The high school in town?