Ray Springsteen

RECENT POSTS BY RAY SPRINGSTEEN

By Ray Springsteen | Aug. 3, 2009

Banking Customer Churn Can Lead to New Members.

By Ray Springsteen | Aug. 3, 2009

As mega-bank mergers alter the financial landscape, credit unions market their safety and soundness to unsettled consumers.

By Ray Springsteen | July 27, 2009

According to Callahan’s Credit Union Call Center survey, 68% of credit union call centers ranked call quality as the leading measure to evaluate the performance of their agents.

 

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By Ray Springsteen | July 20, 2009

Key strategies to improve call center service level performance and reduce member wait time.

By Ray Springsteen | Jan. 19, 2009

Many credit unions believe that the teller is the face of the organization for members. But, where do your best tellers come from? A local retailer? Other banks? The high school in town?

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