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Bill pay is not a ''build it and they will come'' product. As Suncoast Schools experience shows, credit unions need to promote bill pay in order for members (and the credit union) to reap the benefits.
Credit unions need to move beyond “plain vanilla” online banking capabilities to drive usage and reap the benefits. E-bills are a key feature to enhance online bill pay.
Cast off the fear of phishers—a new approach to online member security destroys the value of member information that they reel in.
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How safe is your financial information? Security concerns are a serious deterrent to the growth of online banking. Multi-factor authentication is one solution that’s gaining popularity.