The importance of improving the member experience has taken center stage as competitors for the hearts and dollars of the American consumer continuously up their products and services game. Many successful credit unions are ramping up theirs, too, and are happy to share their own experience with their peers. Here, we've collected seven of our favorite articles about member experience that appeared on CreditUnions.com in the past year.
Read: Best Of Member Experience 2018
Credit union auto loans have increased $35.8 billion, or 10.8%, over the past year to $365.3 billion as of September 30, 2018. Auto loans comprised 35.2% of the total loan portfolio in the third quarter.
Read: Auto Lending By The Numbers (3Q18)
Unemployment is low, minimum wages are getting higher … 2018 was a challenging year for credit union HR professionals, so it’s no surprise CreditUnions.com featured a number of articles and blogs on the topic this past year. As we inch toward 2019, it’s time to revisit nine of our most popular HR-related pieces from 2018. Based on page views, here are your favorites.
Read: Best Of Human Resources 2018
‘Tis the season for hot chocolate, bright lights, and caroling through the snow. ‘Tis also the season for boosting online engagement by showing off some holiday spirit. There is no shortage of inspiration for ways to engage an audience on social during the holidays. So what are credit unions doing this holiday season? Plenty. Here are five tips — with plenty of credit union examples — for how to add a little holiday spirit to a social media promotion.
Read: 5 Ways To Shine On Social This Holiday Season
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