Based on July traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
No. 10: From Face Time To FaceTime: Call Center Coaching Evolves
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
No. 9: Predictive Analytics In Play At BCU
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
No. 8: A Credit Union Career Isn’t For Me. Change My Mind. (Part 3)
Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.
No. 7: Fighting Off Pandemic-Inspired Fraudsters
Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.
No. 6: A Better Member Experience Is Only A Text Message Away
Four credit unions share insights from their text messaging initiatives.
No. 5: 5 Ways To Transform DEI Talk Into Tangible Action
After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are taking the next step, from forming DEI councils to launching targeted charities.
No. 4: How 6 Credit Unions Cope With Mortgage Madness
Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.
No. 3: How To Use Analytics To Identify At-Risk Members
Three credit unions share what they’re learning at the leading edge of data diving to spot troubling trends and troubled members as the movement deals with the COVID-19 pandemic.
No. 2: Why 2 Credit Unions Are Reserving More For Loan Risk
CFOs from Workers and Patelco share their thinking about what’s to come and what they’re doing to prepare.
No. 1: State Leaders In PPP Lending
Which credit unions led their states in the number of Paycheck Protection Program loans funded?
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