The members per employee ratio measures the number of members for each employee and helps determine the productivity of a credit union. The strategic factors that affect the ratio include organizational goals for service levels, growth, product development, and technology development. The industry average was 409 members per employee in the second quarter of 2013, lower than 413 members per employee one year ago.
An employee at credit unions in Virginia served the most members on average in the second quarter. A total of 1632 full-time employees at Virginia credit unions each handled 487 members on average. Connecticut and Arkansas ranked the second and third, with 480 and 468 members per employee, respectively.
LEADERS IN MEMBERS PER EMPLOYEE
Data as of June 30, 2013
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Generated by Callahan & Associates' Peer-to-Peer Analytics