How To Build A Team From Scratch

This week on CreditUnions.com, we highlight different ways credit unions are bringing in new staff and creating new teams to meet different opportunities.

 
 

With opportunity comes growth. For credit unions, capitalizing on opportunity often means hiring more employees or shifting internal responsibilities. This week on CreditUnions.com, we highlight different ways credit unions are bringing in new staff and creating new teams to meet different opportunities. 

Deb Vollmer joined Langley Federal Credit Union as a branch manager in 2003. She’s moved up the chain of command and is currently the senior vice president of branch services, one of only a handful of direct reports to CEO Tom Ryan.

Her responsibilities in facilities, deposits, and marketing stem from a redesign of the leadership structure that coincided with the arrival of Ryan in 2012. And the changes at the top have trickled down into the branches, too, where the credit union has implemented a sales culture and altered its hiring practices.

In "How To Build A Staff Centered On Sales," Vollmer discusses the formation of Langley’s leadership team, the sales culture in its branches, and why the credit union prefers to hire from Chick-fil-A.

What credit unions top the charts for employee payout? Find out in this week's Graphic Of The Week, by Callahan industry analyst Stephanie Clark, "Leaders In Salary And Benefits Per Full-Time Employee."

New York City has the highest concentration of United Nations employees, retirees, and affiliate organization members in the United States. It’s also home to United Nations Federal Credit Union.

Washington, DC, however, has the second-highest concentration and is home to the country’s largest UN advocacy group, the United Nations Association of the United States of America (UNA-USA), whose headquarters are within a stone’s throw of the White House. When UNFCU added members of UNA-USA to its field of membership in 2013, it prompted the credit union to expand into the nation’s capital.

To see how after only a few years, the credit union's two new offices in Washington, DC are responsible for 60% of the mortgage loan growth recorded, read "Strategies To Set Up Shop In A New Market" by Callahan associate editor, Erik Payne.

The specialized nature of business lending makes it an area where credit unions might find themselves starting over from scratch. That’s the case at Mazuma Credit Union, which has undertaken a staff do-over in business lending and services in the past few years.

Leading the effort is chief lending officer Dan Engelhard, who took on the role in 2012 after more than a decade with the credit union. At the time, Mazuma was reinventing itself and moving its headquarters out of downtown Kansas City, MO, to the upscale suburb of Overland Park, KS.

To see how Mazuma completely overhauled its member business lending strategy and the do's and don'ts on how to do it the right way, read "Tips To Build A Major League MBL Team" by Callahan senior writer Marc Rapport.

As technology evolves and old processes grow stale, credit unions must adapt their practices to the demands of the information age. But how does a credit union go about throwing out the old in the name of productivity and efficiency? 

Ent Federal Credit Union took a tip from Texas-based Randolph-Brooks Credit Union. In early 2011, Ent read a profile of the $5.5 billion credit union in which it endorsed Guidon Performance Solutions, a provider of business optimization services.

What did Ent learn from its concentrated effort to improve productivity and efficiency? Find out in "Ent Credit Union's Guide To Process Improvement" by Erik Payne.

Happy Reading!

 
 

March 14, 2016


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