READ & WATCH

Callahan Collections

By Marc Rapport | April 15, 2019

Georgia United Credit Union puts an executive’s title to its goal of driving deposits to meet loan demand.

By Marc Rapport | April 8, 2019

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.

By Erik Payne | March 18, 2019

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

 

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By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By E.C. Harrison | March 11, 2019

Three credit unions offer five ways to approach member experience and build successful programs.

By E.C. Harrison | Feb. 25, 2019

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By Marc Rapport | Feb. 4, 2019

An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.

By Marc Rapport | Jan. 28, 2019

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By Marc Rapport | Jan. 21, 2019

The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.

By Marc Rapport | Jan. 14, 2019

Stacy Armijo works across her enterprise and the community to amplify member service and brand awareness.