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By Marc Rapport | Nov. 23, 2020

Ent, Genisys, and Corning credit unions have each taken different approaches to offer much-needed support to area establishments.

By Marc Rapport | Nov. 16, 2020

Iterative changes drive digital growth at Truliant and Canvas credit unions.

By Marc Rapport | Oct. 19, 2020

Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.

 

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By Marc Rapport | Sept. 28, 2020

Simeon Chapin plays an integral role in communicating and executing Vermont State Employees Credit Union’s goals to make a local and global difference.

By Marc Rapport | Aug. 31, 2020

Leaders at cooperatives across the country share how core principles are driving strategic thinking in their shops.

By Phylicia Atkins | Aug. 24, 2020

Dozens of credit unions and related organizations pledge to help the industry meet the diversity, equity, and inclusion challenge.

By E.C. Harrison | Aug. 17, 2020

Leaders today must consider what “concern for community” means for fairness in hiring, upward mobility, and inclusiveness in the workplace.

By Sharon Simpson | Aug. 10, 2020

A Pacific Northwest credit union shares lessons it learned during its eight-year journey taking a holistic view of diversity, equity, and inclusion.

By E.C. Harrison | July 27, 2020

After holding frank discussions with employees and communities about diversity, equity, and inclusion, these credit unions are forming DEI councils, launching targeted charities, and more.

By Erik Payne | June 30, 2020

The SVP of human resources development at State Employees Credit Union of Maryland discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Credit Union 1 discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The CEO at Opportunities Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 30, 2020

The COO at Sandia Laboratory Federal Credit Union discusses his credit union's response to the coronavirus pandemic.

By Erik Payne | June 29, 2020

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne | June 22, 2020

The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.

By Callahan & Associates | May 25, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates | May 21, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates | May 14, 2020

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Sharon Simpson | May 4, 2020

A special team at BECU delves into digital to tackle user experience at the big cooperative.

By Marc Rapport | April 20, 2020

Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.

By Katy Slater | April 20, 2020

Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.

By E.C. Harrison | March 31, 2020

Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.

By Erik Payne | March 16, 2020

The CEO of Border FCU, who began her career in accounting, explains how serving the underserved hews more closely to social work than anything else.

By Marc Rapport | March 16, 2020

Air Force veteran and longtime ABECU executive Larry Sewell helps Together Credit Union move onward and upward.

By Marc Rapport | March 3, 2020

Jerry Reese helps design and direct the evolving member experience at Honda FCU.

By Marc Rapport | Feb. 17, 2020

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

By E.C. Harrison | Feb. 12, 2020

Unprecedented earthquake activity on the south coast of the Caribbean island has impacted thousands of residents. Now, credit unions are helping with the recovery.

By Erik Payne | Feb. 10, 2020

Wings Financial’s member engagement score leverages modern methods to answer an age-old question.

By Marc Rapport | Feb. 10, 2020

At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.

By Marc Rapport | Feb. 3, 2020

The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.

By Marc Rapport | Feb. 3, 2020

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s market.

By Callahan & Associates, Inc. | Jan. 30, 2020

Join Callahan & Associates and Hauser for a discussion about how Altra launched its annual day of service.

By Erik Payne | Jan. 27, 2020

Navy FCU and Corning Credit Union operate offices in different states. Leadership, culture, and communication are keys to their success.

By Marc Rapport | Jan. 20, 2020

The SECU Foundation executive director applies the solution-focused philosophy of leadership she learned in the trenches to the community impact work she now leads.

By Marc Rapport | Jan. 13, 2020

Sean Verity brings truth in cyberspace to the world’s largest university-sponsored credit union.

By Marc Rapport | Dec. 30, 2019

The credit union leaders discuss opportunities and challenges and what they resolve to see happen in 2020.

By Rebecca Wessler | Dec. 23, 2019

Credit unions across the country are deploying creative solutions to engage members and encourage savings.

By Marc Rapport | Dec. 16, 2019

The SECU Foundation relies on personnel and resources from across its parent credit union to increase capacity and visibility.

By Marc Rapport | Dec. 9, 2019

John Sahagian’s career parallels the development of data as a marketing and member-engagement tool at BCU.

By Marc Rapport | Dec. 9, 2019

Funded by members, the SECU Foundation works closely with its vast branch network to balance giving and impact from the mountains to the sea.

By E.C. Harrison | Dec. 9, 2019

Cooperatives are the last refuges for holiday loans and Christmas club accounts, but members can find skip-a-payment, credit card rewards deals, and post-holiday debt consolidation programs there, too.

By Callahan & Associates | Dec. 9, 2019

Looking for new solutions? Check out these featured credit union suppliers.

By Marc Rapport | Nov. 25, 2019

Locating call centers across its North Carolina footprint maximizes building space for SECU and provides jobs in high unemployment areas.

By Erik Payne | Nov. 18, 2019

A prime location and tax incentives helped Ascentra Credit Union place a new headquarters building at the heart of downtown and underscore its vital role in the community.

By Sharon Simpson | Oct. 28, 2019

The CEO of Everence FCU shares why the cooperative’s mission is more relevant to a broader group of consumers than ever before.

By Marc Rapport | Oct. 28, 2019

How two credit unions in Ohio and Virginia use technology and education to win the member self-service game.

By E.C. Harrison | Oct. 21, 2019

With credit union acquisitions of banks on the rise, the ABA has gone on the offensive. Sound CU shares why its recent purchase of The Bank of Washington makes good business sense and its strategies for onboarding former bank customers, employees, loans, and more.

By Marc Rapport | Oct. 21, 2019

Three cooperatives share how they transitioned bank customers after the credit unions became part of the community bank-buying trend.

By Erik Payne | Oct. 21, 2019

A Global Sustainability Program at United Nations Federal Credit Union comprises eight goals and programs to complete over a five-year period.

By Sharon Simpson | Oct. 14, 2019

A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.

By Alexandra Gekas | Sept. 30, 2019

Planning and variety go a long way in helping credit unions steadily create content that showcases their brand and humanity without breaking the budget.

By Marc Rapport | Sept. 23, 2019

The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.

By Sharon Simpson | Sept. 3, 2019

Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.

By Marc Rapport | Aug. 26, 2019

St. Louis Community Credit Union strives to be a positive force, and it has the impact report to prove it.

By Marc Rapport | Aug. 19, 2019

How the Green Mountain State cooperative cultivated talent from within while building out analytics capabilities.

By Marc Rapport | Aug. 19, 2019

Credit unions are experimenting with employee-sponsored small-dollar loan programs at the urging of Filene and the FINRA Foundation.

By Sharon Simpson | Aug. 12, 2019

The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.

By E.C. Harrison | Aug. 5, 2019

A new approach to debt collection at WSECU is cutting contact center costs by $8,000 a month and identifying borrowers that need early intervention.

By Marc Rapport | July 29, 2019

Alissa Sykes guides growth across the enterprise at Sunmark Federal Credit Union by continuing her love of working with math and people.

By Erik Payne | July 15, 2019

Lisa Ginter became CEO of CommunityAmerica in 2015. She knew that while some changes were needed, there was also plenty worth saving.

By Marc Rapport | July 15, 2019

Five credit union leaders dish on what they did well and what they’d do differently when launching an analytics program.

By Marc Rapport | July 15, 2019

UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.

By Sharon Simpson | July 1, 2019

How an economic developer, money manager, and keen collaborator at the helm is empowering a green revolution at Vermont State Employees Credit Union.

By Marc Rapport | July 1, 2019

American 1’s new HR specialist aims to help resolve day-to-day obstacles on a staffer’s path to success.

By Marc Rapport | July 1, 2019

A small Ohio credit union includes income replacement in a loan package aimed at spurring personal and community economic development.

By Erik Payne | June 24, 2019

When Liz Hayes became CEO of Infinity FCU in 2014 she inherited an institution in need of a new direction. In gaining the trust and buy-in of her team, she helped set one.

By Erik Payne | June 24, 2019

Canvas Credit Union’s 18-month-old account was designed with younger members in mind and has attracted millions in deposits to the Colorado cooperative.

By Erik Payne | June 24, 2019

The ANATOMY series is a quarterly, multi-feature profile that explores the strategies and analyzes the performance of an exemplary credit union.

By Marc Rapport | June 17, 2019

Jennifer Platt helps Suncoast integrate technology and business to meet consumer needs and expectations in an age of digital disruption.

By Erik Payne | June 17, 2019

To maintain credibility after a rebrand, Logix FCU emphasized its online reviews. In the years since, the California cooperative has received many a five-star review. Here’s how it handles those that aren’t.

By Erik Payne | June 10, 2019

After a decade of slow growth, Patelco hired a new CEO in 2013. Erin Mendez brought new ideas and jumpstarted a new culture at the California cooperative.

By Marc Rapport | June 10, 2019

It’s all a matter of timing as ELGA joins in on the revitalization of a once-moribund main street in one of America’s iconic industrial cities.

By Sharon Simpson | June 3, 2019

The CEO of CommunityAmerica Credit Union talks about community impact, vision for teams, and why everything starts and ends with members.

By Marc Rapport | May 28, 2019

The efforts of Wayne Keels underpin SAFE Federal Credit Union’s member-focused, process-based business transformation.

By Erik Payne | May 27, 2019

At Harvard University Employees Credit Union, a council of five students helps the cooperative manage messages to undergrads.

By Sharon Simpson | May 20, 2019

A salary advance program at one of the nation’s largest credit unions helps members stop running in place and start saving for the future.

By Erik Payne | May 13, 2019

MSUFCU journey mapped its eight-year-old online loan application process to identify, and address, pain points.

By E.C. Harrison | May 7, 2019

Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get to “yes.”

By Marc Rapport | May 6, 2019

How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.

By Marc Rapport | April 30, 2019

Coastal Federal Credit Union’s Go Green checking account pays dividends based on debit activity … and that’s it.

By Erik Payne | April 22, 2019

When Ty Muse became the CEO of Visions FCU in 2013, he brought new ideas and a new leadership style to the Empire State cooperative.

By Marc Rapport | April 22, 2019

Tree-hugging roots run deep at the Vermont credit union, which offers an array of lending and deposit products aimed at fighting climate change.

By E.C. Harrison | April 22, 2019

First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.

By Marc Rapport | April 15, 2019

Eric Jenkins at Georgia United Credit Union puts an executive’s title to the goal of driving deposits to meet loan demand.

By Marc Rapport | April 8, 2019

The Minnesota credit union is mining data and using analytics to broaden, and deepen, the member experience.

By Erik Payne | April 1, 2019

The Idaho credit union’s weatherization loan offers an alternative to high-interest credit cards and HELOCs.

By Erik Payne | March 18, 2019

Grow Financial’s analytics department has grown from a seedling department into a full-grown resource at the center of the cooperative.

By Marc Rapport | March 18, 2019

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.

By Marc Rapport | March 18, 2019

Twenty-five years in, the Treasury Department program’s roster is dominated by member-owned cooperative financial institutions, who find a precise mission fit.

By E.C. Harrison | March 11, 2019

Three credit unions offer five ways to approach member experience and build successful programs.

By Marc Rapport | March 4, 2019

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.

By Sharon Simpson | Feb. 25, 2019

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

By E.C. Harrison | Feb. 25, 2019

Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.

By Erik Payne | Feb. 25, 2019

A high-yield savings account allows members and a credit union to achieve their savings goals.

By Katy Slater | Feb. 25, 2019

Doing the right thing is a business model that combines profit, passion, and the pursuit of happiness.

By Marc Rapport | Feb. 11, 2019

This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.

By Marc Rapport | Feb. 4, 2019

An automated credit card approval process at the Oklahoma cooperative makes it easy to deepen the member relationship.

By Marc Rapport | Jan. 28, 2019

The Michigan credit union is democratizing data with an enterprise approach to developing new levels of visualized insight.

By Erik Payne | Jan. 28, 2019

Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.

By E.C. Harrison | Jan. 22, 2019

Thirty-three years after the first Martin Luther King Jr. Day celebration, discrimination, immigration, and equal pay continue to fuel policies at credit unions, but more can be done.

By Sharon Simpson | Jan. 21, 2019

The CEO of Texas Trust Credit Union talks about what he’s learned through the years, how he found his way from auditor to credit union CEO, and why there’s no room for a big ego when it comes to helping members.

By Marc Rapport | Jan. 21, 2019

The Massachusetts credit union is working across the enterprise and with other credit unions to make the most of data visualization software.

By Marc Rapport | Jan. 14, 2019

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.

By Marc Rapport | Jan. 7, 2019

The power of data analytics to inform and personalize credit union outreach represents a new frontier for member service.

By Sharon Simpson | Jan. 7, 2019

Members compare their credit union experience against all other service providers, and anything but a seamless experience can have a dramatic impact on the relationship.

By Sharon Simpson | Jan. 1, 2019

The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.

By Marc Rapport | Dec. 18, 2018

Debt management mixes with the financial cooperative ethos in a year-round campaign for financial health.

By Marc Rapport | Dec. 17, 2018

Debra O’Bryan helps employees be the best version of themselves at CommunityAmerica Credit Union.

By Paul Woodruf | Dec. 17, 2018

A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”

By Marc Rapport | Nov. 26, 2018

The New Mexico credit union’s year-round financial wellness and literacy efforts take on even more meaning this time of year.

By E.C. Harrison | Nov. 26, 2018

Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.

By Sharon Simpson | Nov. 19, 2018

Members Advantage Community Credit Union's holiday loan meets member needs over the holiday season and uncovers opportunities for credit building all year long.

By Sharon Simpson | Nov. 19, 2018

Dupaco Community offers an annual payout to members who save, borrow, spend, and use ancillary services at the credit union.

By Marc Rapport | Nov. 19, 2018

Consumer education and technology tools are the best defense against offensive fraudsters.

By Sharon Simpson | Nov. 17, 2018

The Palmetto State cooperative encourages small businesses to think big with banking, management, and consulting services.

By Marc Rapport | Nov. 12, 2018

The Save My Change program at Community First of Florida helps members build savings and the credit union build interchange income.

By Sharon Simpson | Nov. 5, 2018

Black Friday specials at Service Credit Union offer a way to show members and staff some appreciation.

By Alix Patterson | Oct. 30, 2018

Credit unions with a core processing platform and basic business intelligence software can start identifying missed opportunities today.

By Erik Payne | Oct. 29, 2018

How Redwood Credit Union pushed more than $30 million to communities impacted by the most destructive wildfire in California state history.

By Marc Rapport | Oct. 29, 2018

Esmi Rivera helps Notre Dame FCU spread financial wellness and opportunity one member engagement and workshop at a time.

By Sharon Simpson | Oct. 22, 2018

The CEO of Canyon State Credit Union shares valuable lessons learned through rebuilding troubled organizations.

By Rebecca Wessler | Oct. 16, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 16, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By | Oct. 15, 2018

Credit unions across the country offer members better rates, reduced fees, and other patronage perks. That’s something to celebrate.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Marc Rapport | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, we look at how some credit unions are offering patronage perks to showcase the credit union difference.

By Erik Payne | Oct. 15, 2018

On the platinum anniversary of International Credit Union Day, CreditUnions.com looks at how different credit unions return value to members to showcase the credit union difference.

By Ted Goldwyn | Oct. 15, 2018

Robotic process automation at Suncoast Credit Union allows the Florida cooperative to dial up assistance when disaster strikes.

By Erik Payne | Oct. 8, 2018

Fort Knox FCU is raising rates on its money market account to discourage members from taking their business elsewhere.

By Erik Payne | Oct. 8, 2018

Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.

By Marc Rapport | Oct. 8, 2018

Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.

By Erik Payne | Oct. 1, 2018

St. Mary’s Bank used the power of data visualization software to introduce stronger business intelligence and analytics into the organization — and into the strategic decision-making process.

By Sharon Simpson | Oct. 1, 2018

The CEO of Anheuser-Busch Employees’ Credit Union talks inspiration, role models, and finding opportunities.

By Marc Rapport | Oct. 1, 2018

Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.

By Marc Rapport | Oct. 1, 2018

A growing list of cash-back rewards for member engagement is a linchpin of Rogue Credit Union’s loyalty strategy.

By Marc Rapport | Oct. 1, 2018

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.

By Erik Payne | Sept. 17, 2018

Five executives from credit union and league foundations discuss start-up capital, ongoing financial stability, and more.

By Marc Rapport | Sept. 17, 2018

Travis Flora is in charge of ensuring silo-free communication and individual empowerment across Commonwealth Credit Union.

By Erik Payne | Sept. 10, 2018

In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.

By Sharon Simpson | Sept. 3, 2018

The president and CEO of Cornerstone Credit Union League shares her thoughts on the importance of focus, finding inspiration, and what she’d like to see more of within the credit union industry.

By Erik Payne | Sept. 3, 2018

BCU started small and developed its business intelligence on a case-by-case basis. Now, 12 years in, the credit union is considering how to re-engineer its data depository.

By | Aug. 31, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Marc Rapport | Aug. 27, 2018

Credit unions across the country are boosting their minimum wage.

By Erik Payne | Aug. 16, 2018

How Las Colinas FCU’s student-run branches in area elementary schools help hone a savings habit.

By Erik Payne | Aug. 15, 2018

Innovations FCU responds to 100% of online reviews within one minute on average. Sometimes that’s a ‘like.’ Other times, it’s a reply from the CEO.

By Sharon Simpson | Aug. 13, 2018

The president of the California and Nevada Credit Union League shares what drew her to the credit union movement and why she thinks more collaboration is a must-have for the future.

By Erik Payne | Aug. 13, 2018

In a world of rising healthcare deductibles, one Keystone State cooperative is using health savings accounts to help members take control of their finances.

By Erik Payne | Aug. 7, 2018

Everence FCU lives out the principle of stewardship through loan, investment, and deposit products.

By Sharon Simpson | Aug. 6, 2018

A loan doesn’t have to be massive to be mighty. These high-impact programs have an outsize effect on members and communities.

By Erik Payne | July 30, 2018

Technology Credit Union has repositioned its balance sheet to prepare for today’s rate environment.

By Marc Rapport | July 23, 2018

A CFO-led team of four specialists and an intern collaborate across the enterprise at the world’s largest university credit union.

By Ted Goldwyn | July 23, 2018

CommonWealth Central strikes a chord with a campaign that builds excitement among staff, members, and community.

By Marc Rapport | July 16, 2018

Mike Lindberg leads a team that unifies business intelligence and focuses on returning value to the members of Wings Financial.

By Erik Payne | July 2, 2018

An internal program at Wings Financial builds serious data skills for interested employees.

By Sharon Simpson | July 1, 2018

The CEO of Affinity Plus discusses the importance of transparency, the benefit of leading a different kind of team, and the power behind the movement’s voices.

By Erik Payne | July 1, 2018

Jeanne D’Arc, one of the country’s oldest credit unions, taps into its mill-town past to demonstrate its commitment to its hometown’s future.

By Marc Rapport | June 25, 2018

For Financial Center First FCU, using predictive analytics to inspire action is all in a day’s work.

By E.C. Harrison | June 25, 2018

The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.

By | June 25, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | June 18, 2018

The CEO of ALM First Financial Advisors talks early risks, leadership skills, and winding career journeys.

By E.C. Harrison | June 11, 2018

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.

By Alix Patterson | June 11, 2018

The smart use of data analytics can turn a credit union’s communications strategy from potentially creepy into authentically clever.

By Marc Rapport | May 28, 2018

Miller Devenny makes connections with millennials and more at South Carolina’s largest credit union.

By James Major | May 28, 2018

Clearview FCU has launched an enterprise-wide strategy to engage and delight members.

By Marc Rapport | May 21, 2018

John Fair steps up as the second in command and touches everything from loan approvals to facilities management at Peach State FCU.

By Erik Payne | May 21, 2018

Silver State Schools’ savings program has helped students in low-income schools tuck away more than $250,000 in five years.

By Madison Harbin | May 14, 2018

Credit unions can use consumer complaints to differentiate themselves from their competition.

By Marc Rapport | May 14, 2018

Adele Glenn holds together the present while building for the future at Credit Human FCU.

By Erik Payne | May 8, 2018

After the Category 4 Hurricane Harvey decimated parts of southeastern Texas, TDECU vowed to keep 100% of its members in their homes.

By Marc Rapport | May 7, 2018

Quicken Loans might be underpinning the revitalization of Detroit, but financial cooperatives are serving the long-awaited renaissance in their own ways.

By Erik Payne | May 1, 2018

Veterans programs, financial wellness, and food donation are three ways the Kentucky credit union serves its local citizens.

By Sharon Simpson | May 1, 2018

A new member experience initiative at CommunityAmerica Credit Union puts the future of members into the hands with the most skin in the game — their own.

By Marc Rapport | April 9, 2018

The “Guy in Flannel” series is the latest in a creative venture into market engagement and financial literacy for Virginia Credit Union.

By Erik Payne | April 4, 2018

Lottery-driven savings accounts through state leagues and individual credit unions add an element of excitement to a positive financial behavior.

By | April 1, 2018

This Callahan Collection examines how credit unions approach headquarter building and design.

By Sharon Simpson | March 28, 2018

How one Wisconsin credit union encourages members to reduce debt and improve their debt-to-income ratio.

By Sharon Simpson | March 19, 2018

A $112 million loan financed through a consortium of credit unions shines a light on the impact of the cooperative model in rural America.

By Sharon Simpson | March 1, 2018

This “reformed” CFO shares how he shifted his focus from crunching numbers to building relationships, how he developed emotional intelligence, and why organizational mission matters.

By Marc Rapport | Feb. 26, 2018

How data analytics and life experience drive record auto loan production at Oregon Community Credit Union.

By Marc Rapport | Jan. 29, 2018

In search of a new strategy to raise deposits, Credit Human partners with University FCU in a one-of-a-kind member-sharing arrangement.

By | Jan. 29, 2018

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | Dec. 18, 2017

The CEO for University of Iowa Community Credit Union shares how developing relationships, solving problems, and uncovering opportunities have helped the cooperative thrive.

By Marc Rapport | Dec. 18, 2017

Credit unions offer holiday-based financial tips that focus on year-round financial wellness.

By Marc Rapport | Dec. 18, 2017

The venerable holiday savings plan still helps thousands save millions each year at credit unions across the land.

By Salvador Lopez | Nov. 27, 2017

Online reviews have an outsized impact on a credit union’s bottom line. Here are a few do’s and don’ts for responding to this digital feedback.

By Erik Payne | Nov. 6, 2017

Member check-ins through the online review site helps Financial Partners move up in search results.

By Erik Payne | Oct. 23, 2017

How CFE Federal Credit Union prepared for and responded to a storm that brought triple-digit-force winds and a state of emergency to the Sunshine State.

By Erik Payne | Oct. 23, 2017

BCU works to provide cash and information for its 37 employees and 30,000 members in Puerto Rico as the island faces down a crisis after Hurricane Maria.

By Alexandra Gekas | Oct. 2, 2017

A total online brand presence now trumps corporate websites and slick branch locations when it comes to building credibility.

By Marc Rapport | Sept. 25, 2017

OneAZ Credit Union’s “data lake” provides a single, comprehensive view of member relationships.

By Sharon Simpson | Sept. 1, 2017

The CFO for One Credit Union in Vermont talks early lessons, inspiration, and hopes for the future.

By Callahan & Associates | Aug. 2, 2017

In this Callahan Collection, eight credit union chief executive officers offer their opinion on what it takes to be a successful CEO and how to build that success from day one.

By Marc Rapport | July 24, 2017

Managing risk and building relationships helps two small credit unions lend to C-D-E-paper borrowers.

By Erik Payne | July 17, 2017

Capital adequacy, asset quality, earnings, ALM, productivity, and growth underline quarterly financial performance for credit unions.

By Sharon Simpson | July 17, 2017

How one credit union built on a history of quirky videos to engage members via social media and capture more than 100,000 views.

By Dahna Chandler | June 26, 2017

A Texas credit union’s marketing campaign for Gen X women speaks directly to the family CFO.

By | June 12, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | June 5, 2017

Suncoast Credit Union’s decade-long investment in solar and sustainability have brightened its triple bottom line.

By Marc Rapport | May 15, 2017

Credit unions in California and Vermont share how they help employees maintain healthy habits.

By Sharon Simpson | May 8, 2017

The head of Orange County’s Credit Union talks leadership, mentors, and recruiting — and retaining — the best associates for her team.

By | May 4, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | April 24, 2017

The CEO of DOLFCU talks about thinking differently, working collaboratively, and taking chances.

By Sharon Simpson | April 17, 2017

Thinking of buying a bank? Check out these best practices and insights from credit unions in the know.

By E.C. Harrison | March 13, 2017

The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of disruptive change.

By | March 2, 2017

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Jon Jeffreys | Feb. 13, 2017

For many, thinking about the credit union as a whole is a brand-new experience.

By Chris Howard | Jan. 30, 2017

The concern around disruption in financial services is greater than ever before, but your credit union can take critical steps now to look at disruption through a different lens.

By Jon Jeffreys | Jan. 23, 2017

A new approach to member service helps credit unions better understand the underlying needs of members and serve them more effectively.

By Lydia Cole | Jan. 9, 2017

Metrics to evaluate credit union marketing spend and bridge the gap between macro trends and micro performance.

By Callahan & Associates | Dec. 12, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Dec. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | Dec. 1, 2016

What do boards want from CEOs? Ask Ida Bowen, who served on the board of Deepwater Industries Federal Credit Union before becoming its CEO.

By Callahan & Associates | Nov. 11, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | Oct. 18, 2016

The CEO of Community Credit Union offers her view on adaptability, tough conversations, and industry needs.

By Callahan & Associates | Sept. 28, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | Sept. 26, 2016

The marketing director of Affinity Plus FCU talks about micromanaging, leadership vulnerability, and onboarding new members after the Ditch Your Bank campaign.

By Callahan & Associates, Inc. | Sept. 19, 2016

The California credit union gained the framework for team collaboration on innovation through the Callahan Leadership Team Development program.

By E.C. Harrison | Sept. 19, 2016

The chief financial officer of First Community in Texas talks about questioning authority, the regulatory environment, and the future of credit unions.

By E.C. Harrison | Aug. 29, 2016

The vice president of human resources at SECU of Maryland shares insights on managing HR through organizational change, branch modernization, and shifts in brand and culture.

By Callahan & Associates | Aug. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | July 25, 2016

Family Trust FCU uses a new headquarters building and artwork commissioned from local college students to underscore the connection between the cooperative and the community it serves.

By Callahan & Associates, Inc. | July 18, 2016

Callahan's LTD program combines Harvard Business School learning with collaborative, hands-on problem solving.

By E.C. Harrison | July 4, 2016

The senior human resources manager at Credit Union 1 in Alaska shares tips to work with an office full of millennials as well as a veteran perspective on hiring and firing.

By Michelle Parker | June 13, 2016

Lending is the engine that powers credit unions, and these seven ratios will help every employee understand why.

By Callahan & Associates | June 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | May 3, 2016

Eric Givens, senior director of digital banking at Arizona Federal Credit Union, talks technology and understanding what makes millennials tick.

By Callahan & Associates | May 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | April 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | March 28, 2016

In the increasingly competitive world of consumer experience, delivering a good member experience isn’t good enough. At Orange County's Credit Union, the entire organization aligns to ease pain points.

By Erik Payne | March 28, 2016

For a credit union with nearly $14 billion in assets, BECU receives few complaints. Here are three of the institution’s best practices in resolving and managing complaints.

By Callahan & Associates | March 4, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Feb. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | Jan. 20, 2016

Wendy Bryant-Beswick, chief marketing officer at Generations Federal Credit Union, talks about digital transitions, max-value mediums, and why marketers deserve a dedicated seat at the strategy table.

By Sharon Simpson | Jan. 4, 2016

Why three credit unions are turning to team-based learning to develop current and future leaders.

By Callahan & Associates | Jan. 1, 2016

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sharon Simpson | Nov. 30, 2015

A bigger team and new channels are just two of the advancements that help the California credit union better address member feedback.

By E.C. Harrison | Nov. 11, 2015

Experiences in high-tech manufacturing, small business services, and the rodeo have prepared Kim Alexander, executive vice president and chief financial officer of Warren Federal Credit Union, for her role at a high-growth credit union.

By Callahan & Associates | Oct. 21, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By E.C. Harrison | Oct. 19, 2015

Joy Wilson, chief administrative officer of ORNL Federal Credit Union, talks about identifying talent and competencies, collaborating, and managing through dynamic change.

By Erik Payne | Oct. 12, 2015

TopLine Federal Credit Union shares lessons learned and best practices for building a 501(c)(3) affiliate.

By Catherine Siskos | Oct. 12, 2015

The key to any foundation’s success is its ability to expand its coffers.

By Marc Rapport | Oct. 12, 2015

How Mazuma Credit Union created a foundation to supplement community service volunteerism.

By Catherine Siskos | Oct. 12, 2015

Make the answers to these four questions the cornerstones of a nonprofit foundation.

By Sharon Simpson | Oct. 5, 2015

How Keesler FCU is using a marketing systems manager to springboard into enterprise-level business intelligence.

By E.C. Harrison | Sept. 30, 2015

Hilary Eisbrenner, chief financial officer at Keesler Federal Credit Union, shares thoughts on leadership, industry challenges, team-building, and dream-following.

By E.C. Harrison | Sept. 17, 2015

Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.

By Erik Payne | Sept. 10, 2015

Griff O’Brien, senior vice president and chief membership officer at Advantis Credit Union, details his recipe for cultural success at a large credit union.

By Callahan & Associates | Sept. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

Feature
Cars For Kids

By Callahan & Associates | July 31, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | July 15, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | July 1, 2015

Jon Hernandez, the CEO of three California credit unions, describes his work-life balance, the importance of collaboration, and the logic behind a screen-door leadership policy.

By Callahan & Associates | July 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | May 15, 2015

Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.

By Callahan & Associates | May 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Sam Taft | April 27, 2015

Lending officers are under constant pressure to produce loans. These five benchmarks give CLOs a place to start when managing lending activities and communicating about the health and growth of the credit union.

By Sam Taft | April 27, 2015

The combination of many ratios offers a complete picture of a credit union’s operational performance. These three will help COOs communicate successes and opportunities in meeting overall goals.

By Rebecca Wessler | April 25, 2015

Wayne Hood, senior vice president and chief legal officer at ORNL Federal Credit Union, reflects on his leadership style, sources of inspiration, and the potential for some mutually beneficial alliances with banks.

By Sam Taft | April 23, 2015

Staffing costs are a typical credit union’s largest operating expense; therefore, tracking the performance of the workforce is crucial.

By Callahan & Associates | April 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | April 1, 2015

The vice president of human resources at USAlliance Federal Credit Union talks career paths, talent identification, and management philosophy. Notable quote: “Reach for the moon; if you slip and fall, you find yourself among stars.”

By Callahan & Associates | March 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Feb. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Rebecca Wessler | Jan. 20, 2015

Debra Vollmer, senior vice president at Langley Federal Credit Union, reflects on her leadership style, lessons learned during her career, and opportunities for the industry.

By Callahan & Associates | Jan. 1, 2015

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Oct. 1, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Sept. 25, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | Sept. 5, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Erik Payne | Aug. 25, 2014

When demand for refinancing subsided, two credit unions spun off their programs differently using the same concept.

By Callahan & Associates | July 21, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | July 8, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

By Callahan & Associates | May 29, 2014

A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.

Feature
CUSOs

By Callahan & Associates | Feb. 3, 2014

CUSOs Come In All Shapes And Sizes, Yet All Prove Helpful In Improving Earnings And Saving Money.

By Callahan & Associates | Feb. 3, 2014

Where Do Credit Unions Go For Inspiration?

By Erik Payne | Nov. 18, 2013

Space Coast Credit Union looks for the underlying problems that cause dissatisfied members.

By Catherine Siskos | June 24, 2013

An annual competition for families to improve their finances boosts one credit union’s business and its standing in the community.

By Callahan & Associates | Sept. 10, 2012

The ability to create shared member value differentiates credit unions from other financial services providers.

By Brooke C. Stoddard | Aug. 25, 2012

The credit union charter saved an ailing Indiana bank, retained local ownership, and assuaged community concerns regarding employment and sustainability.

By Aaron Pugh | Dec. 5, 2011

After gaining 11 branches and numerous financial relationships from a local bank, Royal Credit Union hit the ground running.

By Aaron Pugh | Oct. 10, 2011

The advantages of mergers and acquisitions extend beyond balance sheet growth, and United is diligent about identifying opportunities that offer the best fit.

By Lydia Cole | April 29, 2011

Key metrics to evaluate your credit union and bridge the gap between macro trends and micro performance.

Feature
A Labor Of Love

By Aaron Pugh | Sept. 13, 2010

How Royal Credit Union managed the largest and most ambitious acquisition in the industry’s history and, perhaps, changed the future of credit union expansion.