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3800 Maple Ave., Ste. 600 | Dallas, TX 75219
Director of Business Development
Service Areas: Board Education, Employee Training, Asset/Liability Management (ALM), Consulting, Institutional Investments
Rick Vander Kam
Service Areas: Employee Training
1162 Oliver Rd. #8 | Monroe, LA 71201
Phone: 3183871132 | Fax: 3183872221
Service Areas: Employee Training, Business Lending, Technology
BAFS is a full-service CUSO that offers a daily, interactive and cost effective approach to establishing and maintaining a Commercial Loan Program utilizing both people and technology. Our intimate approach creates a working relationship that feels like you have your own in-house Commercial Loan Underwriting, Credit Administration, Loan Review, and Training departments; while our BLAST portal provides a state of the art Software as a Service platform to deliver exceptional products and services to the credit union's staff and members.
Service Areas: Board Education, Employee Training, Consulting, Performance Benchmarking, Strategic Planning
Service Areas: Board Education, Employee Training, Consulting
26263 Forest Blvd | Wyoming, MN 55092
VP of Business Development
Service Areas: Employee Training, Collections
CU Recovery, a PSCU Company, has worked with over 2700 credit unions nationwide as a full-service collection agency, providing delinquency management services and collections training exclusively for credit unions. The Loan Service Center provides first-party collection services to minimize loan loss by managing early stage delinquency.
6801 Parkwood Blvd, Suite 300 | Plano, TX 75028
Vice President, Sales
Service Areas: Employee Training, Marketing, Print Materials, Audit/CPA, Consulting
5510 Research Park Drive | Madison, WI 53711
SVP/Chief Marketing Officer
Service Areas: Board Education, Employee Training, Associations
CUES is an international membership association dedicated to the talent development of credit union CEOs, directors and future leaders. Our offerings - from our highly acclaimed institutes to an array of online services and progressive strategic solutions - are the premier professional development programs in industry today helping credit union leaders reach their greatest potential.
P.O. Box 14167 | Madison, WI 53714
Director of Marketing
Phone: 800-252-2664 | Fax: 608-271-2303
Service Areas: Check 21, Employee Training, Operations
450 W. 4th St. | Royal Oak, MI 48067
Steve Van Beek
Service Areas: Employee Training, Compliance, Consulting, Legal Services, Mergers
6033 Hector Road | McLean, VA 22101
President / CEO
Service Areas: Employee Training, Market Research, Compliance, Consulting, Contract/Vendor Management
Since 1994, ICI Consulting has advised Banks and Credit Unions on technology issues. ICI has assisted financial institutions evaluate and negotiate the following applications: Core Processing, Online and Mobile Banking, Check Processing, CRM, Loan Origination and all other back office areas. ICI offers the following consulting services: Assessments, Business Cases, Vendor Evaluations and Project Managing Conversions.
2501 Seaport Drive, Ste SH400 | Chester, PA 19013
Manager, Corporate Sales
Service Areas: Employee Training, Business Continuity, Strategic Planning
2250 Point Blvd. Suite 325 | Elgin, IL 60123
Vice President, Business Development
Service Areas: Employee Training, Audit/CPA, Consulting, Strategic Planning
Lending Solutions Consulting, Inc. (LSCI) is the industry leader in providing training and consulting services to credit unions across North America. Rex Johnson founded the University of Lending, a comprehensive five-day lending school in 1996. He and his team of experts have since trained over 30,000 credit union employees, helping credit unions achieve dramatic improvements in their loan yields, ROAs, and member service practices. In addition to the University of Lending, LSCI offers onsite consulting, portfolio analysis, and our newest service – Smart Loan Audit.
2015 Wood Falls Drive | Cumming, GA 30041
President & CEO
1875 Old Alabama Road, Suite 510 | Roswell, GA 30076
Founder and CEO
Service Areas: Employee Training, CRM/MRM, Consulting
135 Commerce Way | Portsmouth, NH 03801
Vice President of Marketing
Service Areas: Call Centers, Employee Training, Technology
SilverCloud provides credit unions the tools needed to deliver automated support to members and employees. Currently more than 200 banks and credit unions rely on support solutions from SilverCloud to reduce contact center inquiries (calls, email and chats), increase product engagement across channels and increase employee efficiency, all while delivering a best-in-class member experience. Visit www.silvercloudinc.com to learn more.
15559 Union Ave.
Suite 172 | Los Gatos, CA 95032
Director of Client Services
Service Areas: Employee Training, Business Lending, Collections, Indirect Auto Lending, Consulting
218 W Harrison Avenue | Wheaton, IL 60187
Director, Performance Consulting
Service Areas: Employee Training, Market Research, CRM/MRM, Consulting, Credit Union Research
12015 July Ave N | Hugo, MN 55038
Founder & Growth Strategist
Service Areas: Board Education, Employee Incentive Programs, Employee Training, Financial Literacy, Consulting
830 E. Franklin Street | Dayton, OH 45459
Client Success Sr. Manager
Phone: 8004445465 | Fax: 9374345743
Service Areas: Mystery Shopping, Employee Training, Membership Surveys
Over the last 20 years, we have become the customer experience (CX) management experts at leading and guiding transformations of banks and credit unions beyond the transactional level. We not only provide innovative solutions that capture authentic voice-of-the-customer and voice-of-the-employee feedback, we provide the insight, training and support necessary to act upon that feedback for comprehensive, long-lasting results.
P: (800) 446-7453 | F: (800) 878-4712
1001 Connecticut Ave. NW Suite 1001
Washington, DC 20036