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Buyer's Guide
Employee Training
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3800 Maple Ave., Ste. 600 | Dallas, TX 75219
Mike Ensweiler Director of Business Development
http://www.almfirst.com
Service Areas: Board Education, Employee Training, Asset/Liability Management (ALM), Consulting, Institutional Investments
Rick Vander Kam Coordinating Instructor 949-291-7743
https://www.brandman.edu/
Service Areas: Employee Training
1162 Oliver Rd. #8 | Monroe, LA 71201
Richard Guillot President/CEO 318-387-1132
Phone: 3183871132 | Fax: 3183872221 http://bafsllc.com/
Service Areas: Employee Training, Business Lending, Technology
BAFS is a full-service CUSO that offers a daily, interactive and cost effective approach to establishing and maintaining a Commercial Loan Program utilizing both people and technology. Our intimate approach creates a working relationship that feels like you have your own in-house Commercial Loan Underwriting, Credit Administration, Loan Review, and Training departments; while our BLAST portal provides a state of the art Software as a Service platform to deliver exceptional products and services to the credit union's staff and members.
Kathy Darwin Owner 505-480-7304
Service Areas: Board Education, Employee Training, Consulting, Performance Benchmarking, Strategic Planning
Phone: 7208411413 http://carolynwarden.com
Service Areas: Board Education, Employee Training, Consulting
26263 Forest Blvd | Wyoming, MN 55092
Bryan Moffitt VP of Business Development 877-505-7352
Phone: 800-377-1798 http://www.curecovery.com
Service Areas: Employee Training, Collections
CU Recovery, a PSCU Company, has worked with over 2700 credit unions nationwide as a full-service collection agency, providing delinquency management services and collections training exclusively for credit unions. The Loan Service Center provides first-party collection services to minimize loan loss by managing early stage delinquency.
6801 Parkwood Blvd, Suite 300 | Plano, TX 75028
Bob Rehm Vice President, Sales (800) 442-5762
Phone: 8004425762 www.curesources.coop
Service Areas: Employee Training, Marketing, Print Materials, Audit/CPA, Consulting
5510 Research Park Drive | Madison, WI 53711
Tony Hill SVP/Chief Marketing Officer
Phone: 608-288-5320 http://www.cues.org
Service Areas: Board Education, Employee Training, Associations
CUES is an international membership association dedicated to the talent development of credit union CEOs, directors and future leaders. Our offerings - from our highly acclaimed institutes to an array of online services and progressive strategic solutions - are the premier professional development programs in industry today helping credit union leaders reach their greatest potential.
P.O. Box 14167 | Madison, WI 53714
Erin Templer Director of Marketing
Phone: 800-252-2664 | Fax: 608-271-2303 http://www.cues.org
Phone: 4064424994 https://www.eccho.org
Service Areas: Check 21, Employee Training, Operations
450 W. 4th St. | Royal Oak, MI 48067
Steve Van Beek Attorney 248-723-0521
Phone: 248-723-0521 http://www.howardandhoward.com/
Service Areas: Employee Training, Compliance, Consulting, Legal Services, Mergers
6033 Hector Road | McLean, VA 22101
Greg Schratwieser President / CEO 800-729-8237
Phone: 800-729-8237 http://www.ici-consulting.com
Service Areas: Employee Training, Market Research, Compliance, Consulting, Contract/Vendor Management
2501 Seaport Drive, Ste SH400 | Chester, PA 19013
Michael Cebrick Manager, Corporate Sales 302-366-1055
Phone: 610-497-9700 | Fax: 610-497-9100 https://icona.com
Service Areas: Employee Training, Business Continuity, Strategic Planning
2250 Point Blvd. Suite 325 | Elgin, IL 60123
Bill Hultstrand Vice President, Business Development 2242866061
Phone: 8779157675 http://www.rexcuadvice.com
Service Areas: Employee Training, Audit/CPA, Consulting, Strategic Planning
Lending Solutions Consulting, Inc. (LSCI) is the industry leader in providing training and consulting services to credit unions across North America. Rex Johnson founded the University of Lending, a comprehensive five-day lending school in 1996. He and his team of experts have since trained over 30,000 credit union employees, helping credit unions achieve dramatic improvements in their loan yields, ROAs, and member service practices. In addition to the University of Lending, LSCI offers onsite consulting, portfolio analysis, and our newest service – Smart Loan Audit.
2015 Wood Falls Drive | Cumming, GA 30041
Kathy Anchors-Budd President & CEO 678-777-7463
http://www.ncuma.com
1875 Old Alabama Road, Suite 510 | Roswell, GA 30076
Bob Davis Founder and CEO 678-548-1775
Phone: 678-259-9290 http://robertcdavis.net
Service Areas: Employee Training, CRM/MRM, Consulting
135 Commerce Way | Portsmouth, NH 03801
DJ Haskins Vice President of Marketing 800-654-0510
Phone: 800-654-0510 https://silvercloudinc.com/
Service Areas: Call Centers, Employee Training, Technology
SilverCloud provides credit unions the tools needed to deliver automated support to members and employees. Currently more than 200 banks and credit unions rely on support solutions from SilverCloud to reduce contact center inquiries (calls, email and chats), increase product engagement across channels and increase employee efficiency, all while delivering a best-in-class member experience. Visit www.silvercloudinc.com to learn more.
15559 Union Ave. Suite 172 | Los Gatos, CA 95032
Martha Willson Director of Client Services 530-887-1550
http://www.solutionsinfinance.com
Service Areas: Employee Training, Business Lending, Collections, Indirect Auto Lending, Consulting
218 W Harrison Avenue | Wheaton, IL 60187
Craig Capp Director, Performance Consulting 630-344-9030
Phone: 630-344-9030 http://stmeyerandhubbard.com
Service Areas: Employee Training, Market Research, CRM/MRM, Consulting, Credit Union Research
12015 July Ave N | Hugo, MN 55038
Jeanne Murphy Founder & Growth Strategist 612-616-6861
http://www.strategicsolutions.org
Service Areas: Board Education, Employee Incentive Programs, Employee Training, Financial Literacy, Consulting
830 E. Franklin Street | Dayton, OH 45459
Lew Thomson Client Success Sr. Manager 800-444-5465
Phone: 800-444-5465 | Fax: 937-434-9562 http://www.supportexp.com
Service Areas: Mystery Shopping, Employee Training, Membership Surveys
Over the last 20 years, we have become the customer experience (CX) management experts at leading and guiding transformations of banks and credit unions beyond the transactional level. We not only provide innovative solutions that capture authentic voice-of-the-customer and voice-of-the-employee feedback, we provide the insight, training and support necessary to act upon that feedback for comprehensive, long-lasting results.